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Hypervisor Error and dpc_watchdog_error, and irql_not_less_or_equal error BSOD

Anonymous
2024-08-13T22:45:58+00:00

Hi, I keep getting the 3 following BSOD on a daily basis Hypervisor Error and dpc_watchdog_error, and irql_not_less_or_equal. I have followed the suggestions on multiple form pages where I updated my drviers (CPU, GPU, etc), updated Windows to Windows 11 (still operating on windows 11), formatted my hard drive, and whatever else videos online have suggested. I keep experiencing the issue and I am not sure what else to do / check at this point. I would appreciate any help. Thanks.

HYPERVISOR_ERROR (20001) The hypervisor has encountered a fatal error. Arguments: Arg1: 0000000000000001 Arg2: 72b7e7029064dddb Arg3: 0000401a8eb1f951 Arg4: ffffbfe5714e06ae

Debugging Details:

KEY_VALUES_STRING: 1

Key  : Analysis.CPU.mSec
Value: 4921

Key  : Analysis.Elapsed.mSec
Value: 6113

Key  : Analysis.IO.Other.Mb
Value: 0

Key  : Analysis.IO.Read.Mb
Value: 0

Key  : Analysis.IO.Write.Mb
Value: 0

Key  : Analysis.Init.CPU.mSec
Value: 249

Key  : Analysis.Init.Elapsed.mSec
Value: 3774

Key  : Analysis.Memory.CommitPeak.Mb
Value: 89

Key  : Bugcheck.Code.LegacyAPI
Value: 0x20001

Key  : Bugcheck.Code.TargetModel
Value: 0x20001

Key  : Failure.Bucket
Value: 0x20001\_1\_72b7e7029064dddb\_nt!HvlSkCrashdumpCallbackRoutine

Key  : Failure.Hash
Value: {0ea41f36-3e22-0c79-b8c1-c75b694646b5}

Key  : Hypervisor.Enlightenments.ValueHex
Value: 1497cf94

Key  : Hypervisor.Flags.AnyHypervisorPresent
Value: 1

Key  : Hypervisor.Flags.ApicEnlightened
Value: 1

Key  : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 0

Key  : Hypervisor.Flags.AsyncMemoryHint
Value: 0

Key  : Hypervisor.Flags.CoreSchedulerRequested
Value: 0

Key  : Hypervisor.Flags.CpuManager
Value: 1

Key  : Hypervisor.Flags.DeprecateAutoEoi
Value: 0

Key  : Hypervisor.Flags.DynamicCpuDisabled
Value: 1

Key  : Hypervisor.Flags.Epf
Value: 0

Key  : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1

Key  : Hypervisor.Flags.HardwareMbecAvailable
Value: 1

Key  : Hypervisor.Flags.MaxBankNumber
Value: 0

Key  : Hypervisor.Flags.MemoryZeroingControl
Value: 0

Key  : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0

Key  : Hypervisor.Flags.NoNonArchCoreSharing
Value: 1

Key  : Hypervisor.Flags.Phase0InitDone
Value: 1

Key  : Hypervisor.Flags.PowerSchedulerQos
Value: 0

Key  : Hypervisor.Flags.RootScheduler
Value: 0

Key  : Hypervisor.Flags.SynicAvailable
Value: 1

Key  : Hypervisor.Flags.UseQpcBias
Value: 0

Key  : Hypervisor.Flags.Value
Value: 4853999

Key  : Hypervisor.Flags.ValueHex
Value: 4a10ef

Key  : Hypervisor.Flags.VpAssistPage
Value: 1

Key  : Hypervisor.Flags.VsmAvailable
Value: 1

Key  : Hypervisor.RootFlags.AccessStats
Value: 1

Key  : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 1

Key  : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 1

Key  : Hypervisor.RootFlags.DisableHyperthreading
Value: 0

Key  : Hypervisor.RootFlags.HostTimelineSync
Value: 1

Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0

Key  : Hypervisor.RootFlags.IsHyperV
Value: 1

Key  : Hypervisor.RootFlags.LivedumpEnlightened
Value: 1

Key  : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 1

Key  : Hypervisor.RootFlags.MceEnlightened
Value: 1

Key  : Hypervisor.RootFlags.Nested
Value: 0

Key  : Hypervisor.RootFlags.StartLogicalProcessor
Value: 1

Key  : Hypervisor.RootFlags.Value
Value: 1015

Key  : Hypervisor.RootFlags.ValueHex
Value: 3f7

Key  : WER.OS.Branch
Value: ni\_release

Key  : WER.OS.Version
Value: 10.0.22621.1

BUGCHECK_CODE: 20001

BUGCHECK_P1: 1

BUGCHECK_P2: 72b7e7029064dddb

BUGCHECK_P3: 401a8eb1f951

BUGCHECK_P4: ffffbfe5714e06ae

FILE_IN_CAB: 081324-8000-02.dmp

FAULTING_THREAD: ffffaf81ac0ce080

CUSTOMER_CRASH_COUNT: 2

STACK_TEXT:
ffffe7815f280ca8 fffff80743f45551 : 0000000000020001 0000000000000001 72b7e7029064dddb 0000401a8eb1f951 : nt!KeBugCheckEx ffffe7815f280cb0 fffff80743ed4326 : 0000000000000100 fffff80743d6a17c ffffe7815efff340 ffffe7815f280d30 : nt!HvlSkCrashdumpCallbackRoutine+0x81 ffffe7815f280cf0 fffff80743e23d82 : 0000000000000100 ffffe7815f280ef0 0000000000000000 0000000000000000 : nt!KiProcessNMI+0x16b206 ffffe7815f280d30 fffff80743e23aee : 0000000000000100 ffffe7815f280ef0 0000000000000000 0000000000000000 : nt!KxNmiInterrupt+0x82 ffffe7815f280e70 fffff80743e1fba2 : 000f807fb8bbbdff 0000000000000000 0000000000400000 0000000000000000 : nt!KiNmiInterrupt+0x26e ffff97817b8a7320 fffff80743e1f5b6 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!SwapContext+0x582 ffff97817b8a7360 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiSwapContext+0x76

STACK_COMMAND: .thread /r /p 0xffffaf81ac0ce080 ; kb

SYMBOL_NAME: nt!HvlSkCrashdumpCallbackRoutine+81

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

IMAGE_VERSION: 10.0.22621.4036

BUCKET_ID_FUNC_OFFSET: 81

FAILURE_BUCKET_ID: 0x20001_1_72b7e7029064dddb_nt!HvlSkCrashdumpCallbackRoutine

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {0ea41f36-3e22-0c79-b8c1-c75b694646b5}

PROCESS_NAME: Unknown

Followup: MachineOwner

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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14 answers

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  1. Jonathan Deives 71,970 Reputation points Independent Advisor
    2024-08-14T00:34:07+00:00

    Take all minidump files, zip them and upload them to the cloud.

    First copy and paste all the minidump files you have to your desktop and store them in a ZIP file. Then upload the ZIP file to the cloud on a website like OneDrive, Google Drive or Dropbox.

    Choose to share or right click and get the share link.

    Please post the link to the ZIP file here so it can be reviewed.

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  2. Anonymous
    2024-08-14T00:26:26+00:00

    I do, here is another HYPERVISOR error I experienced earlier in the day. I have a few more from the last few days if you need additional logs as well.

    HYPERVISOR_ERROR (20001)
    The hypervisor has encountered a fatal error.
    Arguments:
    Arg1: 0000000000000011
    Arg2: 000000000028340f
    Arg3: 0000000000001005
    Arg4: ffffe8000173bda0
    
    Debugging Details:
    ------------------
    
    KEY_VALUES_STRING: 1
    
        Key  : Analysis.CPU.mSec
        Value: 6062
    
        Key  : Analysis.Elapsed.mSec
        Value: 6419
    
        Key  : Analysis.IO.Other.Mb
        Value: 0
    
        Key  : Analysis.IO.Read.Mb
        Value: 0
    
        Key  : Analysis.IO.Write.Mb
        Value: 0
    
        Key  : Analysis.Init.CPU.mSec
        Value: 234
    
        Key  : Analysis.Init.Elapsed.mSec
        Value: 3372
    
        Key  : Analysis.Memory.CommitPeak.Mb
        Value: 99
    
        Key  : Bugcheck.Code.LegacyAPI
        Value: 0x20001
    
        Key  : Bugcheck.Code.TargetModel
        Value: 0x20001
    
        Key  : Failure.Bucket
        Value: 0x20001_11_28340f_USBXHCI!Isoch_TransferData_Initialize
    
        Key  : Failure.Hash
        Value: {69070f1f-80b4-43ea-552b-6614f784a4ba}
    
        Key  : Hypervisor.Enlightenments.ValueHex
        Value: 1497cf94
    
        Key  : Hypervisor.Flags.AnyHypervisorPresent
        Value: 1
    
        Key  : Hypervisor.Flags.ApicEnlightened
        Value: 1
    
        Key  : Hypervisor.Flags.ApicVirtualizationAvailable
        Value: 0
    
        Key  : Hypervisor.Flags.AsyncMemoryHint
        Value: 0
    
        Key  : Hypervisor.Flags.CoreSchedulerRequested
        Value: 0
    
        Key  : Hypervisor.Flags.CpuManager
        Value: 1
    
        Key  : Hypervisor.Flags.DeprecateAutoEoi
        Value: 0
    
        Key  : Hypervisor.Flags.DynamicCpuDisabled
        Value: 1
    
        Key  : Hypervisor.Flags.Epf
        Value: 0
    
        Key  : Hypervisor.Flags.ExtendedProcessorMasks
        Value: 1
    
        Key  : Hypervisor.Flags.HardwareMbecAvailable
        Value: 1
    
        Key  : Hypervisor.Flags.MaxBankNumber
        Value: 0
    
        Key  : Hypervisor.Flags.MemoryZeroingControl
        Value: 0
    
        Key  : Hypervisor.Flags.NoExtendedRangeFlush
        Value: 0
    
        Key  : Hypervisor.Flags.NoNonArchCoreSharing
        Value: 1
    
        Key  : Hypervisor.Flags.Phase0InitDone
        Value: 1
    
        Key  : Hypervisor.Flags.PowerSchedulerQos
        Value: 0
    
        Key  : Hypervisor.Flags.RootScheduler
        Value: 0
    
        Key  : Hypervisor.Flags.SynicAvailable
        Value: 1
    
        Key  : Hypervisor.Flags.UseQpcBias
        Value: 0
    
        Key  : Hypervisor.Flags.Value
        Value: 4853999
    
        Key  : Hypervisor.Flags.ValueHex
        Value: 4a10ef
    
        Key  : Hypervisor.Flags.VpAssistPage
        Value: 1
    
        Key  : Hypervisor.Flags.VsmAvailable
        Value: 1
    
        Key  : Hypervisor.RootFlags.AccessStats
        Value: 1
    
        Key  : Hypervisor.RootFlags.CrashdumpEnlightened
        Value: 1
    
        Key  : Hypervisor.RootFlags.CreateVirtualProcessor
        Value: 1
    
        Key  : Hypervisor.RootFlags.DisableHyperthreading
        Value: 0
    
        Key  : Hypervisor.RootFlags.HostTimelineSync
        Value: 1
    
        Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
        Value: 0
    
        Key  : Hypervisor.RootFlags.IsHyperV
        Value: 1
    
        Key  : Hypervisor.RootFlags.LivedumpEnlightened
        Value: 1
    
        Key  : Hypervisor.RootFlags.MapDeviceInterrupt
        Value: 1
    
        Key  : Hypervisor.RootFlags.MceEnlightened
        Value: 1
    
        Key  : Hypervisor.RootFlags.Nested
        Value: 0
    
        Key  : Hypervisor.RootFlags.StartLogicalProcessor
        Value: 1
    
        Key  : Hypervisor.RootFlags.Value
        Value: 1015
    
        Key  : Hypervisor.RootFlags.ValueHex
        Value: 3f7
    
        Key  : WER.OS.Branch
        Value: ni_release
    
        Key  : WER.OS.Version
        Value: 10.0.22621.1
    
    BUGCHECK_CODE:  20001
    
    BUGCHECK_P1: 11
    
    BUGCHECK_P2: 28340f
    
    BUGCHECK_P3: 1005
    
    BUGCHECK_P4: ffffe8000173bda0
    
    FILE_IN_CAB:  081324-8000-01.dmp
    
    FAULTING_THREAD:  fffff8007474c700
    
    BLACKBOXBSD: 1 (!blackboxbsd)
    
    BLACKBOXNTFS: 1 (!blackboxntfs)
    
    BLACKBOXPNP: 1 (!blackboxpnp)
    
    BLACKBOXWINLOGON: 1
    
    CUSTOMER_CRASH_COUNT:  1
    
    STACK_TEXT:  
    fffff800`7a26aca8 fffff800`73f45551     : 00000000`00020001 00000000`00000011 00000000`0028340f 00000000`00001005 : nt!KeBugCheckEx
    fffff800`7a26acb0 fffff800`73ed4326     : 00000000`00000100 fffff800`73d6a17c ffff8001`eb73f340 fffff800`7a26ad30 : nt!HvlSkCrashdumpCallbackRoutine+0x81
    fffff800`7a26acf0 fffff800`73e23d82     : 00000000`00000100 fffff800`7a26aef0 00000000`00000000 00000000`00000000 : nt!KiProcessNMI+0x16b206
    fffff800`7a26ad30 fffff800`73e23aee     : 00000000`00000100 fffff800`7a26aef0 00000000`00000000 00000000`00000000 : nt!KxNmiInterrupt+0x82
    fffff800`7a26ae70 fffff800`88cc49bc     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiNmiInterrupt+0x26e
    fffff800`7a246fd0 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : USBXHCI!Isoch_TransferData_Initialize+0x7c
    
    STACK_COMMAND:  .thread /r /p 0xfffff8007474c700 ; kb
    
    SYMBOL_NAME:  USBXHCI!Isoch_TransferData_Initialize+7c
    
    MODULE_NAME: USBXHCI
    
    IMAGE_NAME:  USBXHCI.SYS
    
    IMAGE_VERSION:  10.0.22621.4034
    
    BUCKET_ID_FUNC_OFFSET:  7c
    
    FAILURE_BUCKET_ID:  0x20001_11_28340f_USBXHCI!Isoch_TransferData_Initialize
    
    OS_VERSION:  10.0.22621.1
    
    BUILDLAB_STR:  ni_release
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 10
    
    FAILURE_ID_HASH:  {69070f1f-80b4-43ea-552b-6614f784a4ba}
    
    PROCESS_NAME:  Unknown
    
    Followup:     MachineOwner
    ---------
    

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  3. Jonathan Deives 71,970 Reputation points Independent Advisor
    2024-08-14T00:06:18+00:00

    Do you have other minidump files? Apart from the one you sent in this post

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  4. Anonymous
    2024-08-14T00:01:19+00:00

    Hi Johnathan, thanks for getting back to me. I followed the steps in the link you provided. After restarting my PC I was unable to start Windows and performed the additional tasks you've provided. I took a look at my minidump files and did not see any new dump files.

    Not sure if I messed something up or if this is the expected result.

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  5. Jonathan Deives 71,970 Reputation points Independent Advisor
    2024-08-13T23:25:28+00:00

    My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.

    The minidump files do not indicate any driver or hardware causes, only memory corruption.

    Try forcing Windows to show failed drivers and produce minidump files, enable Driver Verifier for this.

    Make the BSOD happen 3 times and then see if the files were created.

    Before running Driver Verifier, create a new system restore point.

    https://answers.microsoft.com/en-us/windows/for...

    If you have problems starting Windows after enabling Driver Verifier, follow these steps:

    Start your PC, as soon as Windows tries to load (spinning dots appear), press and hold the power button for 5 to 10 seconds to perform a forced shutdown

    Do this two or three times.

    Windows will boot into the Recovery Environment.

    Go to Troubleshoot > Advanced Option > Startup Settings and click Restart.

    When restarting, press 4 to enter safe mode.

    Open command prompt as administrator, run these two commands and restart your PC.

    verifier /reset

    verifier /bootmode resetonbootfail

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