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powercfg /batteryreport fails with unexpected error

Anonymous
2024-08-07T18:14:45+00:00

Running powercfg /batteryreport from elevated command prompt fails with following error:

C:\WINDOWS\system32>powercfg /batteryreport

Unable to perform operation. An unexpected error (0x10d2) has occurred: The library, drive, or media pool is empty.

System info: Dell Optiplex 990, Windows 10 pro, i5 2400, 2*4gb ddr3 1333mhz ram, 500gb HDD, Gt 710,

Computer Name ****
Scan Time 2024-08-07T17:36:33Z
Scan Duration 60 seconds
System Manufacturer Dell Inc.
System Product Name OptiPlex 990
BIOS Date 03/14/2013
BIOS Version A17
OS Build 19045
Platform Role PlatformRoleDesktop
Plugged In true
Process Count 182
Thread Count 1817
Report GUID {f0a26192-039b-4ab5-81d9-09fe7654f20d}

Errors

Power Policy:PCI Express ASPM is disabled (Plugged In)The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_1C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8086&PID_1C26
Port Path

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_1C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8087&PID_0024
Port Path 1

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Input Device
Host Controller ID PCI\VEN_8086&DEV_1C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_30FA&PID_0400
Port Path 1,2

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name Realtek RTL8188FTV Wireless LAN 802.11n USB 2.0 Network Adapter
Host Controller ID PCI\VEN_8086&DEV_1C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_0BDA&PID_F179
Port Path 1,6

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_1C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_413C&PID_2113
Port Path 1,4

CPU Utilization:Processor utilization is high The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

Average Utilization (%) 8.94

Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) DisabledPCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Warnings

Platform Timer Resolution:Outstanding Timer Request A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 10000
Requesting Process ID 9460
Requesting Process Path \Device\HarddiskVolume2\Users\STAR COMPUTER\AppData\Local\Programs\Opera GX\opera.exe

Platform Timer Resolution:Outstanding Timer Request A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 10000
Requesting Process ID 8752
Requesting Process Path \Device\HarddiskVolume2\Program Files\Softdeluxe\Free Download Manager\fdm.exe

Platform Timer Resolution:Outstanding Timer Request A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 10000
Requesting Process ID 8832
Requesting Process Path \Device\HarddiskVolume2\Program Files\ShareX\ShareX.exe

CPU Utilization:Analysis ErrorAnalysis was partially unsuccessful. Some results are available, but they may be incomplete.

Information

Platform Timer Resolution:Platform Timer Resolution The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units) 156250

Platform Timer Resolution:Timer Request Stack The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period 10000
Requesting Process ID 9460
Requesting Process Path \Device\HarddiskVolume2\Users\STAR COMPUTER\AppData\Local\Programs\Opera GX\opera.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\System32\ntdll.dll
\Device\HarddiskVolume2\Windows\System32\kernel32.dll
\Device\HarddiskVolume2\Users\STAR COMPUTER\AppData\Local\Programs\Opera GX\109.0.5097.142\opera_browser.dll
\Device\HarddiskVolume2\Windows\System32\kernel32.dll
\Device\HarddiskVolume2\Windows\System32\ntdll.dll

Platform Timer Resolution:Timer Request Stack The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period 10000
Requesting Process ID 8752
Requesting Process Path \Device\HarddiskVolume2\Program Files\Softdeluxe\Free Download Manager\fdm.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\System32\ntdll.dll
\Device\HarddiskVolume2\Windows\System32\kernel32.dll
\Device\HarddiskVolume2\Windows\System32\winmm.dll
\Device\HarddiskVolume2\Program Files\Softdeluxe\Free Download Manager\Qt6Core.dll
\Device\HarddiskVolume2\Program Files\Softdeluxe\Free Download Manager\fdm.exe
\Device\HarddiskVolume2\Program Files\Softdeluxe\Free Download Manager\Qt6Core.dll
\Device\HarddiskVolume2\Program Files\Softdeluxe\Free Download Manager\fdm.exe
\Device\HarddiskVolume2\Program Files\Softdeluxe\Free Download Manager\Qt6Core.dll
\Device\HarddiskVolume2\Program Files\Softdeluxe\Free Download Manager\fdm.exe
\Device\HarddiskVolume2\Program Files\Softdeluxe\Free Download Manager\vmsclshared.dll
\Device\HarddiskVolume2\Program Files\Softdeluxe\Free Download Manager\Qt6Core.dll
\Device\HarddiskVolume2\Program Files\Softdeluxe\Free Download Manager\Qt6Widgets.dll
\Device\HarddiskVolume2\Program Files\Softdeluxe\Free Download Manager\Qt6Core.dll

Platform Timer Resolution:Timer Request Stack The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period 10000
Requesting Process ID 8832
Requesting Process Path \Device\HarddiskVolume2\Program Files\ShareX\ShareX.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\System32\ntdll.dll
\Device\HarddiskVolume2\Windows\System32\kernel32.dll
Unknown Module

Power Policy:Active Power Plan The current power plan in use

Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}

Power Policy:Power Plan Personality (Plugged In) The personality of the current power plan when the system is plugged in.

Personality Balanced

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

Power Policy:Video quality (Plugged In) Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode Optimize for Video Quality

System Availability Requests:Analysis SuccessAnalysis was successful. No energy efficiency problems were found. No information was returned.

Battery:Analysis SuccessAnalysis was successful. No energy efficiency problems were found. No information was returned.

Platform Power Management Capabilities:Supported Sleep States Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true

Platform Power Management Capabilities:Connected Standby Support Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

Connected Standby Supported false

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 0
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3101
Maximum Performance Percentage 100
Lowest Performance Percentage 51
Lowest Throttle Percentage 6
Performance Controls Type ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 1
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3101
Maximum Performance Percentage 100
Lowest Performance Percentage 51
Lowest Throttle Percentage 6
Performance Controls Type ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 2
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3101
Maximum Performance Percentage 100
Lowest Performance Percentage 51
Lowest Throttle Percentage 6
Performance Controls Type ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 3
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3101
Maximum Performance Percentage 100
Lowest Performance Percentage 51
Lowest Throttle Percentage 6
Performance Controls Type ACPI Performance (P) / Throttle (T) States

Device Drivers:Analysis SuccessAnalysis was successful. No energy efficiency problems were found. No information was returned.

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Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-08T06:01:44+00:00

    Hello, Elaichi

    Welcome to the Microsoft Community.

    Hello, thanks for the information, it seems that you are experiencing a Powercfg /BatteryReport failure with an unexpected error.

    First of all, thank you for providing detailed information, from your feedback seems to be unable to directly determine where the problem occurs, can I ask you the background of the current problem, what is the specific situation encountered, you can describe it.

    In addition, you can first go to dell's official website according to the model of your computer on your computer's motherboard and chipset as well as the power supply related drivers to download and update according to the prompts to install, to see if the problem still exists, and at the same time, press win + x to select the device manager to open the right-click on the right-click on your power management driver uninstalled after the reboot of the computer for auto-installation.

    You can try it out by referring to the steps above, and after that, give some feedback and I will further support you.

    Best regards

    Bobhe | Microsoft Community Support Specialist

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