Message that defender has disabled computer and internet - is it real?

Question

Message that defender has disabled computer and internet - is it real?

Anonymous

My mom turned on her computer today and received this message.

Microsoft Windows Defender Has Disabled Your Computer And Internet Connection for Suspicious Activity From Facebook

Please contact Microsoft support to unlock your computer and activate Facebook Account. Toll Free Number 1-855-470-0598

She has tried turning it off but the message was still there when it came back.

Could anyone confirm if this is real or fake.

Thank you

Michelle

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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2 answers

Answer 1

Hi Michelle,

I'm Christine, looks like your mother is getting a notification saying her computer has be disabled by Windows Defender. No worries, I got your back!

This notification is a scam attempt, please do not call that number. Please take note that Microsoft will not include phone number on their error messages.

For your reference:

https://support.microsoft.com/en-us/topic/avoid...

I will suggest you to clear the cache and cookies to delete that error message on your browser.

If you are using MS Edge, please press CTRL+SHIFT+DEL and set the Time Rage to 24 hours and hit Clear Now.

If you're having issue closing the browser, please press CTRL+SHIFT+ESC and you can end the browser from the task manager.

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Thank you,

Christine L

Independent Advisor

Answer 2

Anonymous

I was on Facebook and tried to open a post but it disabled my computer. It said to call Microsoft windows support ***

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Message that defender has disabled computer and internet - is it real?

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