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It was like this for awhile but it never really bothered me until now, I just want to know how to fix this issue. At the start of the year it was working normally but all of a sudden it no longer works, I can click it multiple times it does nothing.
I even tried to hold FN+Windows for 5 seconds and nothing I did sfc / scannow, it said nothing was wrong with my system integrity. Can someone help me with this situation
Laptop: Lenovo ideapad Z580
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello, this is Emily.
I think it is important as first step, to determine if the issue is hardware or software before applying any fix.
Type "osk" in the search on the taskbar to launch on screen keyboard. Tab on the windows key twice, and see if it launches the start menu. If it does, this is not a software issue, it is a hardware issue with the key on the keyboard. See if you can test this first and see what you find out.
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Hello, I'm Thileep K, an Independent Advisor and I'm happy to help you out today
please follow the several steps you can take to troubleshoot and hopefully fix the issue:
Step1 : First things you need to Check the Keyboard Lock
Check if the Windows key is disabled or not
Some keyboards have a key lock feature that disables the Windows key. Look for a key with a Windows logo or similar icon.
Step 2: You need to Check the Windows Updates
1. Go to Settings ->Click on a Update & Security- > Windows Update.
2. Click Check for updates and install any available updates.
Step 3 : Then you need to do update or reinstall the keyboard drivers
1. First open the device Manager (you can search for it in the Start menu).
2. Then expand the Keyboards section.
3. Right-click on your keyboard device and select Update driver.
4 Choose Search automatically for updated driver software.
Step 4 : Then you trying to reinstall the drivers
1. Go to Device Manager and right-click on your keyboard device and select Uninstall device.
2. Then restart your laptop.
3. Then Windows should automatically reinstall the keyboard driver.
Can you please follow the above steps, i hope that it would be useful to you resolving that issue . if you need further assistance please reach out to me.,i will ready to help you for anytime.
Thanks
Regards,
Thileep K
I believe you might be having some lenovo application which is blocking this. Why am i saying this? I have acer. My acer laptop has NitroSense. If you click the settings, you will be able to see windows and nenu key option is disabled by default. Which stops the windows key to work! As soon as i enabled it, everything is back to normal.
I think you should try to figure out the same with your lenovo softwares as well.
Thanks! It was PredatorSense (Acer device) that was causing the issue for me. Turning ON "Windows and menu key" fixed it.
So that means Windows key works on the on screen keyboard. This means you have a key issue, actual hardware issue, not a software issue. Sorry.