Share via

Should I be concerned with this bluescreen?

Anonymous
2024-08-01T00:58:33+00:00

So, today I tried to run a game, and while it was loading the computer showed me bluescreen and restarted. I haven't been changing anything for a while now in terms of hardware. Can someone explain to me what happened and if something's bad is happening with my PC?

https://www.mediafire.com/file/4glrd7b9afbfwe6/080124-14500-01.dmp/file

I'm providing a link with .dmp file of the error.

I've noticed that bluescreen error happened at the same time as ROGLiveService.exe crashed.

Opis

Nazwa aplikacji powodującej błąd: ROGLiveService.exe, wersja: 2.3.16.0, sygnatura czasowa: 0x65e03aff

Nazwa modułu powodującego błąd: ntdll.dll, wersja: 10.0.22621.3733, sygnatura czasowa: 0x67ca8829

Kod wyjątku: 0xc0000374

Przesunięcie błędu: 0x000000000010c8f9

Identyfikator procesu powodującego błąd: 0x0x18B8

Godzina uruchomienia aplikacji powodującej błąd: 0x0x1DAE3A949BC38E7

Ścieżka aplikacji powodującej błąd: C:\Program Files\ASUS\ROG Live Service\ROGLiveService.exe

Ścieżka modułu powodującego błąd: C:\WINDOWS\SYSTEM32\ntdll.dll

Identyfikator raportu: cfb3a672-de9d-407b-97ed-9f504941dccc

Pełna nazwa pakietu powodującego błąd: 

Identyfikator aplikacji względem pakietu powodującego błąd: 

And then the bluescreen error:

Opis

Nastąpił ponowny rozruch komputera po operacji wykrywania błędów. Wyniki tej operacji były następujące: 0x00000119 (0x0000000000000005, 0xffffba8931393000, 0xffffba8928392820, 0x00000000003f9d6c). Zrzut zapisano w: C:\WINDOWS\Minidumps\080124-14500-01.dmp. Identyfikator raportu: 6e5d6749-3c50-4e7d-b1d3-af7a30515ca5.

Sorry it's in Polish, maybe someone can make something up from this :)

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Lester Bernard Reyes 77,810 Reputation points Independent Advisor
    2024-08-01T11:12:40+00:00

    You are always welcome and I hope it will be all good now.

    0 comments
  4. Anonymous
    2024-08-01T11:09:57+00:00

    Thanks for the help. I did the clean installation of Nvidia drivers. Hope that solves the issue. If bluescreen happens again, I'm going to try another PCIe port.

    Thanks again!

    0 comments
  5. Lester Bernard Reyes 77,810 Reputation points Independent Advisor
    2024-08-01T02:41:28+00:00

    Hi Oskar, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, as per checking and analyzing the DMP file you have, there is an error in nvlddmkm.sys, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:

    We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

    https://nvidia.custhelp.com/app/answers/detail/...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

    Let me know how it goes and I hope that helps.

    Bernard

    0 comments