Cannot access National Lottery on my Laptop but can access only on my ipad

Hello

I tried some of your ideas but could not get it to work

However, yesterday i was able to access your website all dayWhen I tried to login to my account today it did not work.I can only access them on my IPAD which is using Safari browser and i noticethat Limit IP address tracking is On and Private Wi-Fi Address is also on my iPad IP address is 191.168.0.13 and configure DNS on Automatic Configure Proxy is off.

Is this any help. As could access for one day i assume that something appears on my laptop overnight

Regards

Tony

Hello，Tony Ruane

Thank you for your reply!

There are some simple methods that you can try, which is to enter the two letters "IP" in the search engine (such as Google search), and you can see the current location of your network display.

Some of the solutions in my previous reply are for you to try additionally. If you find it more complicated, you can call your Internet service provider directly. Considering that your problem was temporarily solved after contacting them before, we think the problem may still be with your Internet service provider.

Thank you for your understanding and cooperation!

Best Regards，

Rota|Microsoft Community Support Specialist

Hello

Thanks for sending me the information.

But i have only limited knowledge on computers and the steps are to complicated for

me to understand.

Regards

Tony

Hello，Tony Ruane

Thank you for posting in the Microsoft community.

From your description, I can see that the login location shown on your network is not in the correct location, and the problem was briefly resolved after you contacted your ISP, indicating that it may be an anomaly in the ISP's current regional node. However, at the system level, we are also able to provide you with some steps to modify the network configuration to bring it back to its normal state, so you can try to see if the problem can be improved at the system level.

Before taking the following steps, please make sure that there are no third-party applications installed on your system that may modify network information. Please enter “Control Panel” in the search bar at the bottom of the screen, go to the “Uninstall a program” page, and check the applications that you have installed, including the following two categories. These include the following two categories.

1. Some manufacturers pre-install web proxy software in your laptop, which may modify the sent network information.
2. Third-party anti-virus/security software sometimes encrypts the data you send and resends it again, which may result in an incorrect location being displayed.

You can then type “IP” into a search engine (e.g. Google search) and you will be able to see where the IP address is showing your location.

Finally, restore the system's network settings to their original values and clear any temporary anomalies that may exist.

I. Reset the network

1. Search for CMD, open to find the command prompt to run in administrator mode)
2. In the pop-up command box, enter the following commands in turn (each line after the execution ends, enter the next)

 ipconfig /release 

ipconfig /renew 

ipconfig /flushdns 

ipconfig /registerdns 

netsh int ip reset 

netsh winsock reset 

netsh winhttp reset proxy 

3. Restart the computer to see if the problem can be resolved.

II. Reset Network Settings

Press windows + R, type inetcpl.cpl, open Internet Options, click Advanced and tick "Use SSL 3.0", "Use TLS 1.0", "Use TLS 1.1", "Use TLS 1.2", restart the computer after application to see if the problem can be fixed.

III. Reset Proxy Server Settings

Click windows + R, type inetcpl.cpl, open Internet Options, click Connections, click LAN Settings, check if the Proxy Server column is checked, if so, uncheck it and click OK, restart your computer after applying it to see if you can fix the problem.

IV. Modification of the DNS

1. Click windows+R and type ncpa.cpl.
2. Click the name of the network you are now connected to, open the Network Status window, click Properties, and then double-click Internet Protocol version 4 (TCP/IPv4) in the Network Properties window.
3. Manually set the DNS server to "4.2.2.1" and "4.2.2.2", OK, restart the computer to see if you can fix the problem.

If the problem persists, it is recommended that you report the anomaly to your ISP again so that they can investigate and fix the problem. However, if you just want to visit some websites that need to read your location temporarily, you can also consider changing your ISP and use your computer to access them, or there are some third-party applications that can modify your location so that you can carry on your work and life normally in the first place.

I hope the above information can help you. Thank you for your understanding and cooperation!

Best Regards，

Rota|Microsoft Community Support Specialist