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My laptop worked fine before I inserted new RAM. After inserting it, the laptop started restarting and glitching. I ran mdsched.exe, but it found no issues. I'm unsure of the problem and need help

Anonymous
2024-08-01T18:03:26+00:00

My laptop was functioning perfectly before I decided to upgrade the RAM. Everything was smooth and stable. However, as soon as I inserted the new RAM, I started experiencing issues. The laptop began to restart on its own and eventually started glitching, with the screen flickering and freezing. I decided to wait it out to see if the problem would resolve itself, but the laptop restarted again. When it booted back up, it took me to the sign-in screen. I thought things might have stabilized, but as soon as I began typing my password, it restarted once more and the glitches returned.

This cycle continued, making it impossible to use the laptop normally. Suspecting a memory issue, I ran the built-in Windows Memory Diagnostic Tool (mdsched.exe). However, the tool didn't find any problems with the memory, leaving me uncertain about the next steps. I'm not sure if the new RAM is faulty, if it's a compatibility issue, or if something else is causing the problem. I'm at a loss for what to do next and could really use some advice on how to proceed or troubleshoot further.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2024-08-01T18:41:42+00:00

    Hi tens. My name is Ivan, and I am an Independent Assessor. I'd be more than happy to assist you. I'm so sorry that you are experiencing this issue. Don't worry, I'll do everything I can to help you.

    The new RAM is likely causing the problem. While there may be other underlying issues, the timing of the problems strongly suggests a RAM-related problem.

    Isolate the problem:

    Remove the new RAM: Take out the new RAM and try to boot your laptop with just the old RAM. If the problems go away, the new RAM is confirmed to be the culprit.

    Reseat the RAM:

    Even if the RAM appears securely installed, try reseating it. Sometimes a loose connection can cause problems.

    Update the BIOS:

    Check for a BIOS update on your laptop manufacturer's website. An outdated BIOS may not be compatible with the new RAM.

    I'll be happy to hear from you if you have any additional questions.

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