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My PC is constantly playing the USB Connect/Disconnect sound on repeat and the Device Manager window is refreshing...

Anonymous
2024-08-20T16:24:35+00:00

The Issue:

I have a PC that I built and have used for years with no issues. I recently upgraded the CPU to a 5700X3D, I updated the BIOS successfully before doing the install. It worked perfect for a couple of days, then last night I attempted to change the RGB colors on my CPU cooler fans so I installed OpenRGB. I think it messed up some of my drivers or something... It detected my CPU fans initially then couldn't reconnect to them. I shouldn't have downloaded it...I don't actually care about RGB that much. Mostly I wanted to dim the lights a bit.

Now the USB Connect/Disconnect sound plays constantly and the Device Manger screen is constantly refreshing as well as the system tray... Typing gets super laggy too when typing in Chrome and other apps sometimes

Troubleshooting:

  1. I tried disconnecting all peripherals (monitors, mouse, keyboard, ethernet) to see if anything would make the sound stop, it did not...
  2. I attempted to update/disable drivers to see if I can get it to stop, and it does if I disable one of the USB Hub Root drivers. But once I restart the sound comes back and everything is laggy again.
  3. I reinstalled the chipset drivers from MSIs website, but no change.
  4. I reinstalled Windows 11 (keeping my files) and the issues still persists, I did reinstall chipset drivers as well. If I don't figure anything out I will do a full and complete reset.
  5. I unplugged the CPU fan RGB from the motherboard and restarted and the issue continued, I then plugged it back in.

What is going on? Can drivers still be messed up after a reset? Do I need to do a full reset and just wipe everything? I just use it for gaming so I am ok to lose everything, it would just be annoying to redownload things but I would do it in a heartbeat if it meant it would fix this issue and I would have a fast working PC again!

Here is a link to a video showing the sound and the glitchyness/ device manager screen refreshing: https://imgur.com/yfoi5wn

This keeps constantly popping up for .2 seconds as well, I had to record the screen in order to capture what it looked like and what it was saying. https://imgur.com/t86Hi6y

Thank you so much for your help!

System Specs:

Ryzen 7 5700X3d

Thermalright Phantom Spirit 120 RGB Cooler

MSI B550M Pro VDH Wifi

Asus TUF 4070 OC

G Skill 32gb 3600 ram (2x 16gb)

2tb WD Black NVME (main SSD with OS installed on it)

500gb Sata SSD

1tb NVME drive

650W EVGA G7 Gold PSU

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-08-21T00:06:44+00:00

    I wiped the PC completely and set it up as a new PC, the constant connect/disconnect sound still persists...

    1 person found this answer helpful.
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  2. Anonymous
    2024-10-03T17:16:32+00:00

    Just too loop back around on this... I thankfully purchased my motherboard with a credit card that has extended warranty on it. I used that to replace my motherboard for free. Nothing I tried or the MSI support or Microsoft support suggested could fix the issue. So replacing the entire motherboard seemed like the only option. A bit of a pain to hassle with but not too bad in the end, I know some people won't want to do that though.

    With a brand new motherboard the problem is gone.

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  3. Anonymous
    2024-10-03T15:01:52+00:00

    I've had the same problem for about 1 year on my up-to-date 12th Gen/4090/ASUS TUF 690 system.

    Is there a log file on windows that shows perhaps:

    date:time usb device unplugged/disconnected

    date:time usb device plugged in / connected

    type messages? Because if such a log file existed, then we would look at the name of the device and troubleshoot this with more precision ?

    On Linux I would just look in /var/log/messages, the console, or another log file (journalctl if on systemd).

    I'm assuming that windows has a log file that I could tail and I could look at or being watching while I am playing a game that displays this info?

    Are there actually any Microsoft people on this list? I'm down to just two "user added" USB devices now, the keyboard and the mouse and I've swapped them both out with no improvement so I suspect it could be a device on the motherboard like the stupid RGB system that I think runs with AURA maybe.

    Any help would be appreciated.

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  4. Anonymous
    2024-08-23T09:19:17+00:00

    Dear Harrison,

    Hello! Welcome to the Microsoft Community. I'm glad to be able to assist you. If I misunderstand your question, please let me know promptly.

    I learned that after using “OpenRGB”, your computer appears the sound of continuous USB connection and disconnection, and you completely erased the PC, and it still exists. I understand the trouble caused by this problem, and I will try my best to help you find the cause of the problem.

    You mentioned that you have completely erased the PC and installed a new PC. Do you mean a fresh installation?

    If so, then we can completely rule out the impact of software.

    You mentioned "USB root hub" in device manager. If you disable it, the problem will disappear. Restart it and the problem will appear.

    This may be a problem with the "USB root hub", which should be on or connected to the motherboard, and the specific situation may need your confirmation. It may have poor contact or static electricity.

    You can also disconnect some USB devices connected to the motherboard, especially the fan and its RGB devices, which may help.

    Frequent connection and disconnection of equipment is sometimes related to insufficient power supply. Make sure your power supply can provide enough power, and check whether the motherboard power supply cable is firmly connected.

    I'm sorry that I'm not very good at hardware problems. If I misunderstand your meaning, such as "completely erasing PC", it doesn't mean a new installation, please let me know in time.

    I hope the above information can be of help to you. If you have any progress or questions, please feel free to let me know.

    Best Wishes

    Pyked | Microsoft Community Support Specialist

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