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How to resolve crashing issue Asus G751?

Anonymous
2024-07-26T07:39:20+00:00

Greetings I recently purchased an Asus G751J gaming laptop and the laptop (Windows 10, was once Windows 8) has had many issues with crashing after updating the computer. I even experienced some crashing when I try to adjust the power/sleep time in the Power settings.

Mostly the causes seem to be from Netwbw02.sys, ntoskrnl.exe or vwififlt.sys. I already scanned with sfc/scannow, chkdsk and performed a Memory Diagnostic Scan and was told there was no error/corrupt files. I did reset Windows 10 in the Recovery settings. I've seen these error messages a few times:

IRQL_NOT_LESS_OR_EQUAL

DRIVER_IRQL_NOT_LESS_OR_EQUAL

DRIVER_POWER_STATE_FAILURE

I did check the Memory dmp and will share that below. When I used programs WhoCrashed, BlueScreenView or Windows Reliability Monitor these are the results:

May I ask what else can be done to resolve this?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2024-08-06T19:35:46+00:00

    Open administrative command prompt and copy and paste:

    manage-bde -status

    dir c:\windows\system32\recovery /a

    reagentc /disable

    reagentc /info

    Post a share link.

    Apologies for the late response. The crashing was becoming too frequent so I chose to do a clean install of Windows since my last post.

    I chose not to download from the WLAN ASUS drivers page but through Windows Update this time, with exception to the additional driver updates. I also rolled back the version of the network driver since 18.33.17.1 version was constantly disconnecting every 2 to 5 minutes. After doing research I saw that the older version didn't disconnect often so I rolled back to 17.15.0.5, Fortunately the WIFI hasn't dropped a lot since I did so.

    Since I did the clean install and only updated through Windows I have not had the BSOD, so I think the drivers I installed from ASUS page conflicted with the drivers from Windows. If other users who have the wifi card Intel Wireless AC-7620 try rolling back to the older version to see if that stops the slow speed/disconnections.

    Since I haven't installed the WLAN driver from ASUS yet, may I ask if anyone knows I can install the additional drivers in Windows?

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  2. Anonymous
    2024-08-03T04:15:06+00:00

    ""How do I do step 3 you shared?""

    Open administrative command prompt and copy and paste:

    manage-bde -status

    dir c:\windows\system32\recovery /a

    reagentc /disable

    reagentc /info

    Post a share link.

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  3. Anonymous
    2024-08-02T05:17:10+00:00
    1. If there are recurrent problems with different driver versions then consider using a dongle.

    I guess I have no choice since the Wifi constantly disconnects on this laptop. I read the wifi card is the problem but there has to be a way to fix this issue as I never experienced constant disconnects this bad. I can hardly use the computer because of the wifi disconnecting or the internet goes out despite being connected. I'd use the troubleshoot and I received mostly the same messages like "the gateway is not available" or a problem with the wireless adapter.

    I tried using CMD to fix the internet issues but the fix would be temporary and the wifi would go back to disconnecting every 3 to 5 minutes.

    How do I do step 3 you shared?

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  4. Anonymous
    2024-07-31T06:49:54+00:00
    1. If there are recurrent problems with different driver versions then consider using a dongle.

    https://www.amazon.com/wifi-dongle/s?k=wifi+dongle

    1. Indicate if you do or do not want to troubleshoot the Windows security update failure.

    It typically requires changes in the recovery partition.

    1. To start the update failure post results for these commands:

    manage-bde -status

    dir c:\windows\system32\recovery /a

    reagentc /disable

    reagentc /info

    Event[7224]:

    Log Name: System

    Source: Microsoft-Windows-WindowsUpdateClient

    Date: 2024-07-25T23:40:21.6010000Z

    Event ID: 43

    Task: Windows Update Agent

    Level: Information

    Opcode: Installation

    Keyword: Installation,Started

    User: S-1-5-18

    User Name: NT AUTHORITY\SYSTEM

    Computer: DESKTOP-S4KCVPD

    Description:

    Installation Started: Windows has started installing the following update: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441)

    Event[7240]:

    Log Name: System

    Source: Microsoft-Windows-WindowsUpdateClient

    Date: 2024-07-25T23:41:21.8410000Z

    Event ID: 20

    Task: Windows Update Agent

    Level: Error

    Opcode: Installation

    Keyword: Installation,Failure

    User: S-1-5-18

    User Name: NT AUTHORITY\SYSTEM

    Computer: DESKTOP-S4KCVPD

    Description:

    Installation Failure: Windows failed to install the following update with error 0x8024200B: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441).

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  5. Anonymous
    2024-07-31T02:31:40+00:00
    1. Tuneup plus results were good.

    I did remove and installed the wifi driver again but the problem wasn't resolved. I also tried another version from Intel website but the WIFI keeps disconnecting or when I update the driver Windows goes back to the 4/29/2019 version. What should I do to stop the random disconnecting?

    Here's the Disk Partition:

    Disk 0 : SSD. It has 4 partition(s). Model: SAMSUNG MZHPV256HDGL-00000    

Disk 1 : HDD. It has 1 partition(s). Model: HGST HTS721010A9E630    

The script has found the above 2 storage device(s) in total.

    =======================================================================

    Microsoft DiskPart version 10.0.19041.3636

    Copyright (C) Microsoft Corporation.

    On computer: DESKTOP-S4KCVPD

    Disk ### Status Size Free Dyn Gpt

    Disk 0 Online 238 GB 1024 KB *

    Disk 1 Online 931 GB 0 B *

    Volume ### Ltr Label Fs Type Size Status Info

    Volume 0 E DVD-ROM 0 B No Media

    Volume 1 C NTFS Partition 237 GB Healthy Boot

    Volume 2 FAT32 Partition 100 MB Healthy System

    Volume 3 NTFS Partition 499 MB Healthy Hidden

    Volume 4 G New Volume NTFS Partition 931 GB Healthy

    Disk 0 is now the selected disk.

    SAMSUNG MZHPV256HDGL-00000

    Disk ID: {E2551269-E808-47B3-9DBE-920E32DB0426}

    Type : SATA

    Status : Online

    Path : 0

    Target : 0

    LUN ID : 0

    Location Path : PCIROOT(0)#PCI(1C04)#PCI(0000)#ATA(C00T00L00)

    Current Read-only State : No

    Read-only : No

    Boot Disk : Yes

    Pagefile Disk : Yes

    Hibernation File Disk : No

    Crashdump Disk : Yes

    Clustered Disk : No

    Volume ### Ltr Label Fs Type Size Status Info

    Volume 1 C NTFS Partition 237 GB Healthy Boot

    Volume 2 FAT32 Partition 100 MB Healthy System

    Volume 3 NTFS Partition 499 MB Healthy Hidden

    Partition ### Type Size Offset

    Partition 1 System 100 MB 1024 KB

    Partition 2 Reserved 16 MB 101 MB

    Partition 3 Primary 237 GB 117 MB

    Partition 4 Recovery 499 MB 237 GB

    Partition 1 is now the selected partition.

    Partition 1

    Type : c12a7328-f81f-11d2-ba4b-00a0c93ec93b

    Hidden : Yes

    Required: No

    Attrib : 0X8000000000000000

    Offset in Bytes: 1048576

    Volume ### Ltr Label Fs Type Size Status Info

    * Volume 2 FAT32 Partition 100 MB Healthy System

    Partition 2 is now the selected partition.

    Partition 2

    Type : e3c9e316-0b5c-4db8-817d-f92df00215ae

    Hidden : Yes

    Required: No

    Attrib : 0X8000000000000000

    Offset in Bytes: 105906176

    There is no volume associated with this partition.

    Partition 3 is now the selected partition.

    Partition 3

    Type : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7

    Hidden : No

    Required: No

    Attrib : 0000000000000000

    Offset in Bytes: 122683392

    Volume ### Ltr Label Fs Type Size Status Info

    * Volume 1 C NTFS Partition 237 GB Healthy Boot

    Partition 4 is now the selected partition.

    Partition 4

    Type : de94bba4-06d1-4d40-a16a-bfd50179d6ac

    Hidden : Yes

    Required: Yes

    Attrib : 0X8000000000000001

    Offset in Bytes: 255535874048

    Volume ### Ltr Label Fs Type Size Status Info

    * Volume 3 NTFS Partition 499 MB Healthy Hidden

    Disk 1 is now the selected disk.

    HGST HTS721010A9E630

    Disk ID: {BC358F03-BBE1-4B62-BE2E-E9498062ABA1}

    Type : SATA

    Status : Online

    Path : 3

    Target : 0

    LUN ID : 0

    Location Path : PCIROOT(0)#PCI(1F02)#ATA(C03T00L00)

    Current Read-only State : No

    Read-only : No

    Boot Disk : No

    Pagefile Disk : No

    Hibernation File Disk : No

    Crashdump Disk : No

    Clustered Disk : No

    Volume ### Ltr Label Fs Type Size Status Info

    Volume 4 G New Volume NTFS Partition 931 GB Healthy

    Partition ### Type Size Offset

    Partition 1 Primary 931 GB 1024 KB

    Partition 1 is now the selected partition.

    Partition 1

    Type : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7

    Hidden : No

    Required: No

    Attrib : 0000000000000000

    Offset in Bytes: 1048576

    Volume ### Ltr Label Fs Type Size Status Info

    * Volume 4 G New Volume NTFS Partition 931 GB Healthy

    ===============================================================================

    Windows Recovery Environment (Windows RE) and system reset configuration

    Information: 

    Windows RE status:         Enabled 

Windows RE location:       \\?\GLOBALROOT\device\harddisk0\partition4\Recovery\WindowsRE 

Boot Configuration Data (BCD) identifier: 9b3040fd-18be-11ea-8599-dec38b5e9b88 

Recovery image location:    

Recovery image index:      0 

Custom image location:      

Custom image index:        0

    REAGENTC.EXE: Operation Successful.

    ===============================================================================

    Firmware Boot Manager

    identifier {fwbootmgr}

    displayorder {bootmgr} 

                        {e79e97ef-4df4-11ef-aa3d-806e6f6e6963} 

                    {e79e97f0-4df4-11ef-aa3d-806e6f6e6963} 

                    {e79e97f1-4df4-11ef-aa3d-806e6f6e6963}

    timeout 0

    Windows Boot Manager

    identifier {bootmgr}

    device partition=\Device\HarddiskVolume1

    path \EFI\Microsoft\Boot\bootmgfw.efi

    description Windows Boot Manager

    locale en-US

    inherit {globalsettings}

    default {current}

    resumeobject {fcd6d93a-39d5-11ef-960e-bedc13159c18}

    displayorder {current}

    toolsdisplayorder {memdiag}

    timeout 30

    Firmware Application (101fffff)

    identifier {e79e97ef-4df4-11ef-aa3d-806e6f6e6963}

    description UEFI:CD/DVD Drive

    Firmware Application (101fffff)

    identifier {e79e97f0-4df4-11ef-aa3d-806e6f6e6963}

    description UEFI:Removable Device

    Firmware Application (101fffff)

    identifier {e79e97f1-4df4-11ef-aa3d-806e6f6e6963}

    description UEFI:Network Device

    Windows Boot Loader

    identifier {9b3040fd-18be-11ea-8599-dec38b5e9b88}

    device ramdisk=[\Device\HarddiskVolume4]\Recovery\WindowsRE\Winre.wim,{9b3040fe-18be-11ea-8599-dec38b5e9b88}

    path \windows\system32\winload.efi

    description Windows Recovery Environment

    locale en-us

    inherit {bootloadersettings}

    displaymessage Recovery

    osdevice ramdisk=[\Device\HarddiskVolume4]\Recovery\WindowsRE\Winre.wim,{9b3040fe-18be-11ea-8599-dec38b5e9b88}

    systemroot \windows

    nx OptIn

    bootmenupolicy Standard

    winpe Yes

    Windows Boot Loader

    identifier {current}

    device partition=C:

    path \WINDOWS\system32\winload.efi

    description Windows 10

    locale en-US

    inherit {bootloadersettings}

    recoverysequence {9b3040fd-18be-11ea-8599-dec38b5e9b88}

    displaymessageoverride Recovery

    recoveryenabled Yes

    isolatedcontext Yes

    allowedinmemorysettings 0x15000075

    osdevice partition=C:

    systemroot \WINDOWS

    resumeobject {fcd6d93a-39d5-11ef-960e-bedc13159c18}

    nx OptOut

    bootmenupolicy Standard

    Resume from Hibernate

    identifier {fcd6d93a-39d5-11ef-960e-bedc13159c18}

    device partition=C:

    path \WINDOWS\system32\winresume.efi

    description Windows Resume Application

    locale en-US

    inherit {resumeloadersettings}

    recoverysequence {9b3040fd-18be-11ea-8599-dec38b5e9b88}

    recoveryenabled Yes

    isolatedcontext Yes

    allowedinmemorysettings 0x15000075

    filedevice partition=C:

    filepath \hiberfil.sys

    bootmenupolicy Standard

    debugoptionenabled No

    Windows Memory Tester

    identifier {memdiag}

    device partition=\Device\HarddiskVolume1

    path \EFI\Microsoft\Boot\memtest.efi

    description Windows Memory Diagnostic

    locale en-US

    inherit {globalsettings}

    badmemoryaccess Yes

    EMS Settings

    identifier {emssettings}

    bootems No

    Debugger Settings

    identifier {dbgsettings}

    debugtype Local

    RAM Defects

    identifier {badmemory}

    Global Settings

    identifier {globalsettings}

    inherit {dbgsettings} 

                        {emssettings} 

                    {badmemory}

    Boot Loader Settings

    identifier {bootloadersettings}

    inherit {globalsettings} 

                        {hypervisorsettings}

    Hypervisor Settings

    identifier {hypervisorsettings}

    hypervisordebugtype Serial

    hypervisordebugport 1

    hypervisorbaudrate 115200

    Resume Loader Settings

    identifier {resumeloadersettings}

    inherit {globalsettings}

    Device options

    identifier {9b3040fe-18be-11ea-8599-dec38b5e9b88}

    description Windows Recovery

    ramdisksdidevice partition=\Device\HarddiskVolume4

    ramdisksdipath \Recovery\WindowsRE\boot.sdi

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