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Epson Scan displays the error "Cannot communicate with the scanner

Anonymous
2024-08-09T05:32:34+00:00

Epson Scan displays the error "Cannot communicate with the scanner

epson perfection v39

Model: j371a

Is it a scanner problem or a software problem?

Please Help Me..

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Nallasamy K 4,735 Reputation points
    2024-08-09T06:37:16+00:00

    Hi, good day! I'm Nals and I'll be happy to assist you today.

    The outdated or incompatible scanner drivers can cause communication problems.

    Visit the Epson support website(https://download.ebz.epson.net/dsc/search/01/se...) enter specific scanner model and download the latest drivers available. Install the updated drivers and restart your computer.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    I hope this helps. If you have any further questions or need additional assistance, feel free to let me know. I'm here to help!

    Regards,

    Nals

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  2. Nallasamy K 4,735 Reputation points
    2024-08-09T14:55:19+00:00

    It could be a problem with the scanner. I would recommend you follow the below link to troubleshoot this issue

    https://epsonprintersupport.us/blogs/epson-scan...

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Regards,

    Nals

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  3. Anonymous
    2024-08-09T09:41:03+00:00

    Many Thanks Nals for give me information.

    But after scanning once, when I try to scan again, the same message appears. What is the reason for this?

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