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Desktop Background and Icons turn black frequently, possible OS or Driver Issue?

Anonymous
2024-08-02T16:39:52+00:00

During regular usage desktop background image and icons will turn black after approximately 5 minutes of the PC being turned on. highlighting an area with outer click will induce a black pixels wherever the highlighted area covers.

-maybe related: I find that running SFC /scannow once a week often yields some sort of corruption that ends up being routinely corrected-

Temporarily rectified by restarting the 'File Explorer" process via Task Manager. I do this about every hour as the problem continues to occur.

Troubleshooting Steps completed thus far:

  1. Ran windows troubleshooters - no errors found, problem persists
  2. Deleted and Reinstalled all drivers I could find -problem persists
  3. Completed 'Reset PC' with Cloud Download option from Recovery section of SETTINGS - problem persists
  4. Performed Clean Boot, all non microsoft items and start up items disabled - problem persists

next step to perform windows media after wiping [C:}???

recommended procedure going forward or did I fail to complete a vital step in what I have already begun?

System composition:

AMD Ryzen 7 7700X

MSI B650-P MOBO

32GB DDR5 RAM

AMD Radeon RX7700 XT GPU

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-02T21:11:15+00:00

    Hi Aiden_sullivan. My name is Ivan, and I am an Independent Assessor. I'd be more than happy to assist you. I'm so sorry that you are experiencing this issue. Don't worry, I'll do everything I can to help you.

    Given the persistence of the issue after a clean install, it's highly likely that we're dealing with a hardware-related issue, possibly with the GPU or its interaction with the system.

    1. Isolate the GPU: Try using your CPU's integrated graphics (if available). If the issue goes away, confirm that there's a problem with the GPU.
    • If possible, test the GPU in another system to rule out a faulty GPU.
    1. Check for overheating: Monitor GPU temperatures under load. Overheating can cause various display issues. Ensure proper airflow and clean the GPU fans and heatsink.
    2. Try different display cables (HDMI, DisplayPort, etc.) to rule out cable issues.
    • Test the system with a different monitor to rule out a monitor issue.
    1. Check for BIOS updates on the MSI website. An outdated BIOS can cause compatibility issues at times.
    2. Use Windows Memory Diagnostic to check your RAM for errors.

    If none of these steps resolve the issue, you may need to contact MSI or AMD support for further assistance.

    Let me know if you have any other questions

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