Windows 10 (1909): Office 365 Error

AtlantaITGuy 1 Reputation point
2022-03-08T14:04:59.59+00:00

An end user is receiving the following error within Office 365.

181071-office2016-0365-error.png

I have tried running a repair on Office, uninstalling using the Scrub Tool utility and reinstalling. The error persists. It seemed to appear after Office received an update. Unfortunately, I do not recall which version it was updated from. Any thoughts on this? It started about a week ago. I am looking into getting the user's Windows 10 machine put on build 20H2 from 1909 to see if that may help.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Ceasar Chen_MSFT 4,481 Reputation points
    2022-03-15T07:26:20.03+00:00

    Hi, @AtlantalTguy-8260

    The following situations may cause the problem:

    1. Add-ins may cause Excel to not run normally. You can run Excel in safe mode. For details, you can refer to this link: open-office-apps-in-safe-mode
    2. Anti-virus software may prevent Excel from running. You can try to close the anti-virus software to run Excel.
    3. You can try disabling compatibility mode to fix the problem: right-click the Excel (.exe) file and select Properties. Click Compatibility and uncheck all boxes. Click OK to save the changes. Restart Excel.
    4. If none of the above methods can solve this problem, you can try to modify the registry: create a new DWORD (32-bit) value on the right side of the registry HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Excel\Options directory and name it NoReReg , and enter a value of 1, close the registry, and restart Excel.
      183139-image.png
      Warning:

    Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

    What is your Office version number?
    You can try to roll back Office to the version before the problem occurred.
    Here is a rollback method for reference: Press and hold the "Windows" key and "R" key to open Run, enter "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion= 16.0.xxxxxx (xxxxxx is the version number of office), click "OK", and a dialog box will pop up to download the Office update. When the update is over, the office version will be rolled back to the required version.
    For the update history of Office365, you can refer to this link: update-history-microsoft365-apps


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