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LowLevelFatalError - How to avoid crashes

Anonymous
2024-08-22T16:38:05+00:00

I'm looking for ironclad solutions for a gaming PC build. The PC is used mainly for gaming, media, streaming, etc. I'd like the machine to be able to do these things without interruptions.

At the moment: hardware has passed cinebench, heaven, memtest, sfc scan, crystaldiskinfo. EXPO is disabled, BIOS and Windows are up to date. I've installed the latest AMD drivers manually and uninstalled other graphics drivers using DDU. Adrenaline and Master are not installed. Steam is used as a game manager. Files have been verified and the library has been repaired.

Here are two examples of persistent fatal and non fatal errors:

(It's the same game, but I'd like to avoid these errors regardless)

PC:

  1. Motherboard Model Name: B650E PG ITX WIFI
  2. CPU/Processor: AMD Ryzen 5 7600x, 4692MHz, 32768k (Brand,Speed, FSB,Cache Size)
  3. Memory: DDR5 4800MT/s x2 channel 40-39-39-77 1.1V Kingston (Speed, Capacity, Brand) - Can be EXPOed in BIOS
  4. Video Card: Powercolor RX 7800xt 32314MB (Brand, Model, Memory size)
  5. Operating System Windows 11 Home 10.0.22631 (Loaded service pack and driver)
  6. Hard Drive WD Black SN770 1TB (Brand, Model, Capacity)
Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2024-08-25T09:13:08+00:00

    Dear Peter Kincheloe!

    Thank you for sharing this hardware information!

    I visited the website where you provided the hardware information, and I learned that your hardware equipment is indeed of a relatively good type.

    But if your computer keeps crashing, please turn off any overclocking options for the CPU, GPU, and memory.

    If possible, it is recommended that you try to format disk and then reinstall your Windows operating system, and then completely install the drivers for your various hardware to try to solve the crash problem from the software level.

    You can refer to the following link to learn how to clean up your Windows installation.

    Reinstall Windows - Microsoft Support

    Disclaimer: At this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos, and more.  

    If your PC still has crash issues and conflicts after a complete format and reinstall, you may need to put more effort into your hardware testing. It is recommended to go to offline professional technical testing.

    Thank you for your understanding and support! 

    Best regards

    Yang.Z - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2024-08-24T19:13:39+00:00

    The whole PC is having crashing issues. Currently I'm testing stability after resetting the CMOS, turning off iGPU, changing the RAM timing to what is supported by Gigabyte (expo off), GPU BIOS set to OC mode (stock essentially), GPU fans tweaked a little for better airflow, and a fresh install of Windows 10. That's it.

    I just ran a heavy load in Heaven Benchmark. About 1-2hrs into testing it BSOD IQRL_NOT_LESS_OR_EQUAL.

    I'm now running a stability test on Cinebenchr23. AMD Adrenalin no longer shows CPU metering

    https://pcpartpicker.com/b/MGQD4D

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  3. Anonymous
    2024-08-24T19:07:11+00:00

    The whole PC is having crashing issues. Currently I'm testing stability after resetting the CMOS, turning off iGPU, changing the RAM timing to what is supported by Gigabyte (expo off), GPU BIOS set to OC mode (stock essentially), GPU fans tweaked a little for better airflow, and a fresh install of Windows 10. That's it.

    I just ran a heavy load in Heaven Benchmark. About 1-2hrs into testing it BSOD IQRL_NOT_LESS_OR_EQUAL.

    I'm now running a stability test on Cinebenchr23. AMD Adrenalin no longer shows CPU metering

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  4. Anonymous
    2024-08-23T10:21:07+00:00

    Dear Peter Kincheloe!

    Welcome to the Microsoft Community!

    Thank you very much for the detailed information you provided. To better understand the problem you encountered, I would like to confirm:

    1. Do the errors you mentioned (LowLevelFatalError and other errors) only occur in Wonderlands.exe, or do other games also encounter similar problems?
    2. In addition to the Wonderlands.exe error and some runtime file errors shown in the screenshots, are there other games with similar crashes or errors? Because the screenshots you provided are all about conflicts with the UE4 engine and OakGame, if there are other errors, it may be better to judge the type of error

    This information will help us determine whether it is a problem with a specific game or a system-level problem. If only Wonderlands has problems, the solution may be different.

    Can you provide more information on whether other games also have similar problems? This will help us diagnose the problem more accurately and provide more targeted solutions.

    Thank you for your understanding and support! 

    Best regards

    Yang.Z - MSFT | Microsoft Community Support Specialist

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