Share via

how do i sign out of my suspended account?

Anonymous
2024-08-17T10:08:20+00:00

my account recently got hacked (onedrive, xbox, windows and microsoft...) and they couldnt do anything about it (shocking). of course, i made a new one and tried to sign out of onedrive, xbox and windows, but it literally wont let me. i either get an error or an account recovery prompt... what am i supposed to do now?? i really need to sogn out of these old accounts but i quite literally cannot...

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Gunasekar N 65,470 Reputation points Independent Advisor
    2024-08-17T10:53:11+00:00

    Hello fay,

    Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

    I am sorry to hear that your Microsoft account is compromised. To avoid this instance from happening in future again, you could go through the guidelines below on how to help keep your Microsoft account safe and secure -

    https://support.microsoft.com/help/628538c2-700...

    If the hacked account is the Main admin account on the device, you cannot remove it until a complete factory reset is done. So, you will have to backup your files and reset the PC. This process will re-install Windows from scratch and you will be asked to setup Windows again using your Microsoft account.

    Sign in with your new account to connect with all the Microsoft services.

    If you are signed in, go to Settings > System > Update & Security > Recovery > Reset this PC > Remove everything and select Local re-install.

    If you aren't signed in, on the Windows sign-in screen, press and hold the Shift key while you select Power > Restart​​​​​​​. Select Troubleshoot > Reset this PC > Remove everything and select Local re-install.

    I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

    Best regards,

    Gunasekar N

    0 comments