Windows 10 PC crashing, i need help to figure out how to fix it

Hello there, I'm Quinn, and I'm happy to help you.

The error you're seeing in Event Viewer (Event ID 1023) means Windows is having difficulty loading the "sysmain.dll" file, which is important for performance monitoring. To fix this error, here's how:

1. Open 'Command Prompt', and run as Administrator.
2. Type "sfc /scannow" and press Enter. Wait for the scan to finish.
3. Then type "DISM /Online /Cleanup-Image /RestoreHealth" and press Enter.
4. Once the scan is finished, restart your computer to apply the changes.

Hi TW,

Thanks for the additional details you sent. I found the issue you're having and it's due to insufficient permissions to COM server application. To fix this, follow this step-by-step guide:

Take Note:

CLSID: "{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}"

APPID: "{15C20B67-12E7-4BB6-92BB-7AFF07997402}"

1. Open Registry Editor, run as administrator.
2. Expand "HKEY_CLASSES_ROOT" > Expand "CLSID"
3. Copy the CLSID: {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
4. On the registry editor, click 'Edit' > 'Find' > On the 'Find what:' textbox paste the CLSID > uncheck 'Values' and 'Data' > Click 'Find Next'.
5. Right click on the CLSID folder > select 'Permissions' > click 'Advanced'.
6. Click 'Change' > 'Advanced' > 'Find Now' > click 'Administrators' > click 'OK' and then Ok again.
7. On the 'Advanced Security Settings...' pop up, check 'Replace all child object permissions entries...' > click 'Apply' > 'Yes'. > Then click Ok twice.
8. On the 'Permissions for ...' pop-up, select 'Administrators' > check allow 'Full Control' > 'Apply' then, OK.
9. Once done, collapse the "HKEY_CLASSES_ROOT", > Then expand "HKEY_LOCAL_MACHINE". > expand "SOFTWARE" > "CLASSES" > "CLSID".
10. Copy the APPID: {15C20B67-12E7-4BB6-92BB-7AFF07997402}
11. On the registry editor, click 'Edit' > 'Find' > On the 'Find what:' textbox paste the APPID > uncheck 'Values' and 'Data' > Click 'Find Next'.
12. Riht click on the APPID folder > select 'Permissions' > click 'Advanced'.
13. Click 'Change' > 'Advanced' > 'Find Now' > click 'Administrators' > click 'OK' and then Ok again.
14. On the 'Advanced Security Settings...' pop up, check 'Replace all child object permissions entries...' > click 'Apply' > 'Yes'. > Then click Ok.
15. On the 'Permissions for ...' pop-up, select 'Administrators' > check allow 'Full Control' > 'Apply' then, OK.
16. On the registry editor, whilst the APPID folder is selected, on the right, you should see '(Default)', check the Data, and remember it.
17. Now close it, on 'Windows Search' type "Component Services".
18. Expand 'Component Services',> 'Computers' > 'My computer' > Double click the 'DCOM Config'.
19. Open app ID (default) name (step 16), > right click it, select 'Properties' > Under 'Security' > Under 'Launch and Activation Permissions' click 'Edit'.
20. Click 'Remove' > click 'Add' > 'Advanced' > 'Find Now' > select 'Administrators' > then click 'OK', then 'OK'.
21. On the "Launch and Activation Permissions' pop-up, select 'Administrators' > check all 'Allow' options, then OK. Click 'Apply', then OK.

Restart your computer to ensure the changes take effect. Check if this fixes the issue for you. Let me know if you have any other questions or need further assistance with this.

Hello Quinn,

Doing the sfc scan/DISM resore health commands hasn't fixed the problem; it seems my PC crashes once and (so far) only once around an hour or so after i turn it on. There's no error event in event manager that i can see this time. Where else could i determine what's causing these crashes, and what other solutions would you suggest?

EDIT: Another article recommeneded i create a copy of the event log to show you, does this help at all?
event log.evtx

You're welcome! Let me know how it goes, I'm happy to help.

Hi, i've tried this in the past and it doesn't seem to help; however i haven't been restarting when it's finished, i wasn't aware that was needed. I will try it again and report back if there's another crash. Thanks.