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Desktop is using both iGPU and dGPU at the same time for games, dont know how to stop this.

Anonymous
2024-08-01T10:30:29+00:00

Hello hello!

Recently I moved to a new motherboard in order to fit in a new graphics card while keeping the old one; system specifications posted below.
Upon the dust settling after getting everything moved I noted a very peculiar thing, my computer uses its integrated graphics and dedicated graphics to run an application or game.
It tries, I think, to distribute the load semi-evenly across both my preferred graphics card and the integrated graphics.
~Problem is this causes my CPU to casually reach 100% causing my computer to come to a crawl.

This is not a laptop and I do not have nVidia Optimus somehow installed.
I am a bit perplexed.

I have tried in order:
-> Reinstalling my graphics drivers. They where fine.
-> Checking nVidia Control Panel. Because its not a laptop you cant specify graphics cards there.
-> Checked under System>Display>Graphics. It was already set to use a dedicated GPU instead of integrated for high performance.
-> Updating Intel Graphics Command Centre. Did nothing.
-> Updating BIOS. Luckily it came packaged up to date, not really a fan of updating BIOS.
-> Poked around in BIOS. ASUS' advanced BIOS is undocumented, or at least I could not find documentation, and I am not touching that if I don't know what I'm doing.
-> Updating Windows. Why not, did nothing.

Some tests:
-> Using either graphics card results in the integrated graphics running as well.
-> Using just one graphics card, issue persists.

I can disable my integrated graphics and that DOES solve the immediate issue, but I would hesitate to call that a solution.
Any help solving, or at least diagnosing, this problem would be appreciated. Thanks.

Desktop Specifications:
Intel i7-11700 2.50GHz
ASUS Prime B560-Plus AC-HES
RTX 4070 Super
RTX 3060 Ti
48GB RAM
64-Bit
Windows 11 Pro 32H2

Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2024-08-02T09:43:34+00:00

    Hi Ike Menard

    Welcome to Microsoft Community.

    Based on your description, I understand that you recently replaced a new motherboard and kept your old graphics card, but recently your computer will be running applications and games using integrated graphics versus a dedicated graphics card, resulting in your CPU casually running at 100%, and I understand very well how you feel!

    I'm going to give you some ways to troubleshoot your problem without disabling the integrated graphics card, and hopefully that will solve your problem successfully!

    Option 1: Try modifying your Windows power settings to ensure that both your CPU and GPU are set to “Optimal Performance”.

    Click “Windows Logo Key” to open the search bar -> Type “Control Panel” -> “Power Option” in the search bar -> Select “High perform”

    or some of the power plans ASUS motherboards offer you -> Click “Change plan settings” on the right side and check and modify it.

    Option 2: Please try to disable hardware acceleration, because I am a gamer myself, and sometimes hardware acceleration and vertical synchronization in game settings not only don't improve the game quality, but also reduce the performance and load, which leads to similar problems.

    Option 3: You can download a performance and temperature checker from NVIDIA's website, which will monitor the performance and temperature of your graphics card in real-time, to see if there is a possibility that the temperature is too high, resulting in a lack of power and ultimately 100% CPU usage.

    Option 4: In the NVIDIA control panel, besides setting the “Preferred Graphics Processor” of the global environment to the dedicated GPU, you can also change the games you play, because sometimes the global environment changes may not work in some games or some environments.

    I sincerely hope that the above solution will solve your problem. Please feel free to contact me if you encounter any problems!

    We look forward to hearing back from you. 

    Best Regards

    Arthur Sheng | Microsoft Community Support Specialist

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