Issues changing country/region in Microsoft store

Question

Issues changing country/region in Microsoft store

Anonymous

I'm trying to buy an app through the Microsoft store, and it's not letting me add a card because it's insisting that I'm in the USA. My location on all my other microsoft accounts is set to Canada but in the menu to purchase, the country/region drop down is greyed out and it won't let me change it. Any suggestions?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Answer 1

Anonymous

The drop down menu is green and i cant change the country to Canada it is stuck on USA

0 comments

Answer 2

Hi,

I am Tanvi, and I would be happy to assist you today. I understand you're having trouble changing your country/region in the Microsoft Store.

Firstly, Ensure your primary Microsoft account country/region is set to Canada.

You can verify this by signing in to your Microsoft account online at https://account.microsoft.com/account/manage-my....

If it's incorrectly set to the USA, update it to Canada and try again in the Microsoft Store app.

Sometimes, a simple sign-out and sign-back into the Microsoft Store app can refresh the settings. Try signing out of your account within the app, then signing back in, and see if the country/region option becomes editable.

Go to https://www.microsoft.com/en-il/store/home_mea and search for the app. During checkout, you should be able to select your country/region from a drop-down menu.

Additionally, please refer to the link given below:

https://support.microsoft.com/en-us/account-bil...

I hope this information helps. Please let me know if you have any other queries.

Good Day

Answer 3

Anonymous

Did you get it to work? And if so, how?

0 comments

Share via

Issues changing country/region in Microsoft store

3 answers