My touchpad is detected as ps2 mouse

Dear Theo_M,

Thank you for your detailed update. I understand how critical it is to have a fully functional touchpad, especially when it's essential for your daily work. Given the steps you’ve already taken, let's explore further potential solutions and workarounds to try to resolve this issue.

1. Use Windows Hardware Troubleshooter: Sometimes, built-in Windows troubleshooters can help identify and resolve hardware issues:

1. Press Windows + R: This opens the Run dialog.
2. Type msdt.exe -id DeviceDiagnostic in the Run dialog and press Enter.
3. The Hardware and Devices troubleshooter will launch. Click Next to start the diagnostic process.
4. It will automatically detect any problems with your computer hardware and devices. You can then decide whether to fix the issues or not. 2. Manually Install Drivers via Device Manager

You can manually force the correct touchpad driver installation via Device Manager:

1. Press Windows + X and select Device Manager.1. Right-click on the PS2 Compatible Mouse and select Update driver.
2. Choose Browse my computer for drivers.
3. Click Let me pick from a list of available drivers on my computer.
4. If you see the ELAN or touchpad driver in the list, select it.
5. If not, click Have Disk and navigate to the location where the ELAN drivers are extracted, select the .inf file, and proceed with the installation. 3. Attempt an Alternate Driver: Sometimes, trying a slightly different driver version or from a similar hardware model can help. Visit the websites of other laptop manufacturers who use ELAN touchpads (such as Lenovo, Asus, or Acer) and download their ELAN touchpad drivers. If available, try those drivers.

Given the extensive nature of the problem and the constraints you face, these additional steps aim to provide deeper troubleshooting avenues. If these steps do not resolve the issue, it may indicate a more complex hardware or compatibility issue, potentially requiring further attention from Medion’s support team. While sending back the PC is not currently viable, emphasizing the urgency and necessity for your work to Medion’s support might expedite their assistance.

If you encounter any issues while following these steps or need any further help, please feel free to reach out. We're here to support you every step of the way.

Thank you for your patience and understanding.

Best Regards,

Martin | Microsoft Community Support Specialist

Hi, thanks for the extensive reply.

1 : already tried it and corresponds to the partially functioning device I have

2 : same, although I can't find which one is supposed to be the touchpad driver as they provide a folder with a lot of drivers for the whole system

3 : done

4 : Tried again, same result as described in earlier post : touch pad not responding at all and got this message in the device manager

5 : well, I have been in touch with medion's support even before posting here but no reply... They only tell me to send back the pc. I can't as I bought it to replace former work pc that suddenly broke down, I need it every day.

If you have any other idea, you will be welcome

Dear Theo_M,

Welcome to the Microsoft Community

I appreciate you reaching out. It's unfortunate that you're encountering problems with the trackpad on your Medion Erazer P60 laptop. I recognize the annoyance caused when crucial functionalities such as multi-finger gestures fail to work properly.

From your description, it sounds like the trackpad is being misidentified as a PS2 mouse, which is likely causing the limited functionality you're experiencing. This issue is often related to drivers not being correctly installed or recognized by the system.

Steps to Resolve the Issue:

1. Uninstall Current Trackpad Drivers: First, we need to ensure that any conflicting drivers are removed. Go to Device Manager, locate the PS2 Compatible Mouse under Mice and other pointing devices, right-click it, and select Uninstall device. Make sure to check the box that says "Delete the driver software for this device" if available. Then restart your computer.
2. Install the Manufacturer's Drivers: After restarting, install the touchpad drivers specifically provided by Medion for your laptop model. These drivers are usually tailored to your hardware and can be found on the Medion support website. Avoid using third-party driver update tools as they may not always provide the most compatible drivers.
3. Update Windows: Ensure that your Windows 11 is fully updated. Go to Settings > Update & Security > Windows Update, and check for updates. Install any available updates and restart your computer.
4. Install Elan Drivers (Optional): If the Medion drivers do not resolve the issue, you can try installing the Elan drivers again. This time, ensure you download the latest version directly from Elan's official website. During installation, if Windows warns that the driver might not be compatible, proceed with caution. If the driver fails again, you may need to roll back to the previous state.
5. Check Device Manager: After reinstalling the drivers, go back to Device Manager and check if the touchpad is listed correctly under Mice and other pointing devices as an Elan or Synaptics touchpad instead of a PS2 mouse. If it's still listed incorrectly, there might be a deeper compatibility issue.

If none of the above steps resolve the issue, I recommend reaching out directly to Medion's customer support. They may have additional insights or specific drivers that can help resolve the problem.

I understand how challenging this issue can be, and I hope these steps help you resolve the touchpad functionality on your laptop. Please try the suggested solutions and let me know how it goes. If you need further assistance or more detailed guidance on any of these steps, feel free to reach out. We're here to support you every step of the way.

Thank you for your patience and understanding.

Best Regards,

Martin | Microsoft Community Support Specialist