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EventID 41 Kernel Power error fix

Anonymous
2024-08-10T14:09:32+00:00

So if I play a game like R6 or Minecraft, I won't have any problems, but if I play something like Battlefield 1 or Warzone, my computer will randomly stop displaying and restart. How do I fix this?

SPECS: https://uk.pcpartpicker.com/list/nW9hh3

Log Name: System

Source: Microsoft-Windows-Kernel-Power

Date: 8/7/2024 12:47:45 AM

Event ID: 41

Task Category: (63)

Level: Critical

Keywords: (70368744177664),(2)

User: SYSTEM

Computer: SeansPC

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

<EventID>41</EventID>

<Version>9</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2024-08-07T04:47:45.2799547Z" />

<EventRecordID>5369</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>SeansPC</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">0</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">16</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">2</Data>

<Data Name="CsEntryScenarioInstanceId">6</Data>

<Data Name="BugcheckInfoFromEFI">false</Data>

<Data Name="CheckpointStatus">0</Data>

<Data Name="CsEntryScenarioInstanceIdV2">6</Data>

<Data Name="LongPowerButtonPressDetected">false</Data>

<Data Name="LidReliability">false</Data>

<Data Name="InputSuppressionState">0</Data>

<Data Name="PowerButtonSuppressionState">0</Data>

<Data Name="LidState">3</Data>

</EventData>

</Event>

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-11T21:26:28+00:00

    Tuneup_plus_log.zip

    LiveKernel Reports 2024-08-11 (17-21-19).zip

    Thank you so much. Before you posted that, I had updated my mobo and disabled fast boot. I used DDU to reinstall the drivers before but I never installed an older version.

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  2. Anonymous
    2024-08-11T20:18:13+00:00

    These were some findings:

    a) One BSOD caused by AMD drivers / hardware

    b) Many hangs / freezes caused by AMD drivers / hardware

    c) Windows failed fast startup

    d) Out of date BIOS

    VIDEO_ENGINE_TIMEOUT_DETECTED

    VIDEO_MINIPORT_FAILED_LIVEDUMP

    VIDEO_SCHEDULER_INTERNAL_ERROR

    Please perform the following steps:

    1. Run Tuneup plus > post a share link

    https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

    https://www.tenforums.com/bsod-crashes-debugging/162488-batch-files-use-bsod-debugging-2.html#post2177966

    https://www.tenforums.com/bsod-crashes-debugging/162488-batch-files-use-bsod-debugging.html#Part3

    1. Run gather_additional_dump_files > post a share link

    https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

    https://www.tenforums.com/bsod-crashes-debugging/162488-batch-files-use-bsod-debugging-2.html#post2189321

    1. Turn off Windows fast startup

    https://www.elevenforum.com/t/turn-on-or-off-fast-startup-in-windows-11.1212/

    1. Uninstall the AMD GPU drivers using DDU > reinstall an older driver

    https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

    https://www.wagnardsoft.com/display-driver-uninstaller-DDU-

    https://www.amd.com/en/support/download/drivers.html

    https://www.amd.com/en/resources/support-articles/faqs/GPU-56.html

    amduw23g amduw23g c:\windows\system32\driverstore\filerepository\u0405988.inf_amd64_4848c4ddcd38443b\b405281\amdkmdag.sys

    amdfendr AMD Crash Defender Driver c:\windows\system32\driverstore\filerepository\amdfendr.inf_amd64_987f8cede005f427\amdfendr.sys

    1. The BIOS Version/Date American Megatrends International, LLC. 2.08, 3/1/2024

    Upgrade the BIOS: 2.08 > 3.06

    https://www.asrock.com/MB/AMD/B650M%20Pro%20RS%20WiFi/index.asp#BIOS

    1. If there are any recurrent BSOD or hangs and freezes related to the AMD GPU then plan to clean install a much older driver
    2. Malfunctioning GPU hardware may be present with the new installation so report available settings to turn off each integrated and designated GPU

    Name AMD Radeon RX 6800

    PNP Device ID PCI\VEN_1002&DEV_73BF&SUBSYS_67051EAE&REV_C3\6&1EFEF8D7&0&0000000A

    Adapter Type AMD Radeon Graphics Processor (0x73BF), Advanced Micro Devices, Inc. compatible

    Adapter Description AMD Radeon RX 6800

    Adapter RAM (1,048,576) bytes

    Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\u0405988.inf_amd64_4848c4ddcd38443b\B405281\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0405988.inf_amd64_4848c4ddcd38443b\B405281\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0405988.inf_amd64_4848c4ddcd38443b\B405281\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0405988.inf_amd64_4848c4ddcd38443b\B405281\amdxc64.dll

    Driver Version 32.0.11029.1008

    INF File oem29.inf (ati2mtag_Navi21 section)

    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0405988.INF_AMD64_4848C4DDCD38443B\B405281\AMDKMDAG.SYS (32.0.11029.1008, 101.24 MB (106,157,448 bytes), 8/8/2024 12:21 AM)

    Name AMD Radeon(TM) Graphics

    PNP Device ID PCI\VEN_1002&DEV_164E&SUBSYS_164E1002&REV_C7\4&16012499&0&0041

    Adapter Type AMD Radeon Graphics Processor (0x164E), Advanced Micro Devices, Inc. compatible

    Adapter Description AMD Radeon(TM) Graphics

    Adapter RAM 512.00 MB (536,870,912 bytes)

    Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\u0405988.inf_amd64_4848c4ddcd38443b\B405281\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0405988.inf_amd64_4848c4ddcd38443b\B405281\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0405988.inf_amd64_4848c4ddcd38443b\B405281\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0405988.inf_amd64_4848c4ddcd38443b\B405281\amdxc64.dll

    Driver Version 32.0.11029.1008

    INF File oem29.inf (ati2mtag_Raphael section)

    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0405988.INF_AMD64_4848C4DDCD38443B\B405281\AMDKMDAG.SYS (32.0.11029.1008, 101.24 MB (106,157,448 bytes), 8/8/2024 12:21 AM)

    Event[8735]

    Log Name: System

    Source: Microsoft-Windows-WER-SystemErrorReporting

    Date: 2024-08-09T13:17:23.2320000Z

    Event ID: 1001

    Task: N/A

    Level: Error

    Opcode: Info

    Keyword: N/A

    User: S-1-5-18

    User Name: NT AUTHORITY\SYSTEM

    Computer: SeansPC

    Description:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000119 (0x000000000000e000, 0xffffe50cf18f4000, 0x0000000000000000, 0x0000000000000007). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: a970dac4-afa0-489e-a45d-dcea1f01a0ed.

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  3. Anonymous
    2024-08-11T17:07:56+00:00
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  4. Anonymous
    2024-08-11T05:30:17+00:00
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  5. Ramesh Srinivasan 79,395 Reputation points Independent Advisor
    2024-08-11T03:27:29+00:00

    Hi Sean, It's the same error again, and the cause is the same. It typically means there was a loss of power to the device. Please see this MSFT article on that error.

    Event ID 41 The system has rebooted without cleanly shutting down first - Windows Client | Microsoft Learn:

    https://learn.microsoft.com/en-us/troubleshoot/...

    A higher-wattage PSU is fine. But if you have a spare PSU, please use it to determine whether the problem is the PSU itself. If swapping the PSU fixes the problem, please go ahead and buy a new one, preferably with a higher wattage.

    If that doesn't help, remove one of the RAM sticks (if you have more than one) and test each one separately. If you've overclocked the CPU, turn off overclocking.

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