Hi @Zoe J
Please try the following:
Restart SearchHost.exe. This process runs each time you open the search box, and should remain suspended when the search window is closed. If there's a problem with this process opening or closing when it needs to, it could be causing your search issue.
Press Ctrl+Alt+Del to open Task Manager. Go into the Details tab and right-click SearchHost.exe. Select End task, and then confirm with End process. Once it disappears from Task Manager, try opening the search window again.
Another option is:
Change the search settings to scour more folders. If you think the Windows 11 search tool is broken because it's not finding files you know you have, double-check search set up to actually search those folders.
To do this, open search and select the three-dot menu button on the upper-right side, and then choose Indexing options. Enable Enhanced if you want to search through all of your PC's folders. Also confirm the folders you want to search through aren't listed in the Exclude folders from enhanced search area.
Finally, try:
Enable or restart the Windows Search service. This needs to be running in order for Windows 11 to properly search for files.
Do this by launching the Run dialog box (WIN+R) and executing the msconfig command. Open Windows Search and select Start. If it's already running, stop it and start it again.
Thanks.
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