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i m getting "video memory management internal" idk what to do i updated the drivers and also reverted back i used sfc/scannow idk what to do

Anonymous
2024-08-25T19:47:50+00:00

idk what to do is my graphics card dying or smth i have dell inspirion 7577 or should i just reset the windows. the first time i open my pc it takes really long time to open than it shows me the bsod with "video memory management internal" error than it restarts and no error and like nothing ever happend i have some problems with battery but my pc is always plugged in.

i have to say that i have 1060 gtx with max q design and Intel(R) HD Graphics 630 i updated drivers and reverted back to original drivers only for 1060 but should i do it with Intel(R) HD Graphics 630? any help will be appreciated and sorry for my bad english.

Windows for home | Windows 10 | Performance and system failures

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  1. Lester Bernard Reyes 79,530 Reputation points Independent Advisor
    2024-08-26T08:54:40+00:00

    You are always welcome and I hope it will be all good after that.

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  1. Lester Bernard Reyes 79,530 Reputation points Independent Advisor
    2024-08-26T07:57:02+00:00

    Hi, thank you for patiently waiting, as per checking and analyzing the DMP file you have, there is an error in dxgmms2.sys, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:

    We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

    https://nvidia.custhelp.com/app/answers/detail/...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

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  1. Lester Bernard Reyes 79,530 Reputation points Independent Advisor
    2024-08-25T23:19:15+00:00

    Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my working hours vary & I usually reply between 10:00 pm & 6:00 am EST(UTC -5) Monday to Sunday.

    I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

    Press Windows key + E (To open File Explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location, such as a desktop or Document.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

    Let me know how it goes and I hope that helps.

    Bernard

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  1. Anonymous
    2024-08-26T08:18:56+00:00

    thanks im gonna do that right now and either way i was going to a tech guy for a health check

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  2. Anonymous
    2024-08-26T07:50:02+00:00

    hey thanks for helping i m gonna share my minidumps with you with google drive also they were not in "minidump" folder but in a "minidumps" and that is strange also bsod didnt appear today and it happens only sometimes like one day it may appear one it might not.

    https://drive.google.com/drive/folders/1tIP_U7ZyNvwOMzh07G5EaOB4hVwiNKyR?usp=sharing 

    thanks

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