Laptop with Various Bluescreen

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Laptop with Various Bluescreen

Anonymous

So this is actually a continuation of my previous post. I marked it as solved because I thought it was resolved at that time, but it turns out the problem has come back with more variations. Wow.

I think I also misjudged the problem because, after that post, I learned how to open the dump file myself and tried to analyze it as an amateur. It turns out there are many other error codes that I didn’t catch before. Yes, it happens that often—more than five times a day. This time, I’ll provide more minidumps to help identify what’s wrong with my laptop. I hope it helps.

Laptop Specification:
Advan Workplus
AMD Ryzen 5 6600H

AMD Radeon 660M

16 GB LPDDR5 6400 MHz Dual Channel 128-bit

512 GB SSD M.2 NVMe PCIe Gen 3 x4

Windows 11 Home Edition

10.0.22631 Build 22631

Error Codes:

IRQL_NOT_LESS_OR_EQUAL
UNEXPECTED_KERNEL_MODE_TRAP
CRITICAL_PROCESS_DIED
DRIVER_OVERRAN_STACK_BUFFER
ATTEMPTED_WRITE_TO_READONLY_MEMORY
DRIVER_POWER_STATE_FAILURE
PAGE_FAULT_IN_NONPAGED_AREA

Description of the Problem:

Over the past few months, I’ve noticed that crashes rarely happen while I’m working; they mostly occur when I leave the laptop idle. However, after trying a few things recently, new symptoms have appeared.

Sometimes the screen blinks—going black for a fraction of a second. Occasionally, when I leave it idle and return, it hasn’t crashed, but everything becomes unresponsive. The cursor and keyboard stop working, but if I plug in an external mouse, the cursor moves, though I still can’t click anything, and everything lags significantly. When this happens, the fan starts spinning so fast it sounds like a plane engine starting up. Although it doesn’t crash, it’s concerning because I assume the processor is overheating, causing the fan to spin so fast. However, I’m unsure what program is causing the processor to act up, as the issue persists even when no applications are open.

What I Have Tried:

Updating all the drivers: I contacted the manufacturer for drivers and updated the AMD drivers to the latest versions. When that didn’t help, I used a third-party program to scan and update all drivers, but the problem persisted.
Turning off programs: In my previous post, it was identified that the problem might be caused by the Parsec program. The solution seemed to work at first, but after a few days, the crashes resumed. I’ve since turned off several other programs—experimenting one by one—including Kaspersky Antivirus, LucidFiles, Rainmeter, Steam, and PowerToys. Unfortunately, the problem persists. I have not tried Safe Mode yet.
Running SFC/Scannow and DISM: I ran SFC/Scannow, which found no issues. I then tried DISM.exe /online /cleanup-image /restorehealth, but same result.
Leaving it at the login screen: I left it on the login screen without logging in, and it still crashed. Wow.
Changing AMD Adrenaline settings to Performance Mode.
Uninstalling and reinstalling the graphics driver: I used DDU (Display Driver Uninstaller) for a clean uninstall and reinstalled the driver from the AMD website.
Updating all programs: I updated everything possible out of desperation.
Using Driver Verifier.

Here are the minidumps:

All minidumps

I have categorized them by the error code, you can find it individually here:

I’m not sure what else to try next, but I’d greatly appreciate it if someone could take the time to help.

I know a complete Windows reinstall is sometimes the answer, but that would void my laptop’s warranty, so I’m trying to avoid that as a last resort. If there’s nothing else I can do, I’ll claim the warranty, but I’m currently out of town, so I’m trying to do what I can for now. And if it turns out the hardwares are failing, I could use this post as a proof to get warranty.

Thank you!

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1 answer

Answer 1

Hi Yahya Alkautsar.

Thank you for reaching out here in the Microsoft Community.

Thank you for editing a very long paragraph to provide us with a detailed description of the problem you're experiencing and the solutions you've tried. You were also patient enough to provide the previous thread and organize your blue screen logs for us based on your error codes.

In your previous thread, you tried Independent Advisor's solution for driver verification and learned the basics of viewing blue screen logs. Your ability to learn and get your hands dirty is commendable.

I note that you have tried a number of scenarios, such as downloading and installing the latest drivers from the device manufacturer, then shutting down some software, running a system file check, etc., and I appreciate your frustration with trying a number of scenarios so far and still getting the blue screen. I also understand your concern that you will lose your warranty after reinstalling the system, please refer to some of the steps below to troubleshoot at the software level.

Please refer to the content in the link below to enter Safe Mode

Windows startup settings - Microsoft Support

In Safe Mode, try a clean boot

Tap on Windows+R and type msconfig
Open System Configuration and select General tab - Selective Startup.
Remove the checkbox for Load startup items.
Go to the Services tab - click Hide all microsoft services in the lower left corner, and then click Disable all.
Click OK and restart your computer. (Be sure to select Hide all Microsoft services first, and then click Disable all, otherwise it may lead to unforeseen problems such as not being able to access the system.)

Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.

Then, in the clean boot state, see if the blue screen still occurs on your computer. If it doesn't happen, please open some of the commonly used third-party software one by one and check in which software, after opening, the blue screen occurs.

In addition, you can also try to enter Safe Mode with Networking, and then refer to the following steps to do some troubleshooting

Check the RAM:

Tap Windows+R, type MdSched and tap Enter to open the memory diagnostic tool

Tap Reboot Now and check the problem

Follow the prompts to check, wait for it to complete, and check the report to see if any issues are detected.

Check the hard disk:

Search for cmd and run it in administrator mode

Type chkdsk c: /f

Wait for the check to complete and see if the problem has been checked and fixed.

Disclaimer: Running chkdsk can check the file system and file system metadata of a volume for logical and physical errors. To avoid any trouble for you, do not cancel or interrupt chkdsk, and back up important data.

More information please refer to this chkdsk | Microsoft Learn.

You can also try to do a complete system file check.

Search for Command Prompt in the taskbar, right-click, and select Run as administrator.
Type in the following commands one by one, making sure to run the next command after the previous one has finished DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /RestoreHealth SFC /Scannow
After the scan is complete, you can check the scanning information to see if the problem has been detected and fixed.

If the problem persists after this, then we have tried almost all possibilities other than a hardware failure, which suggests that there is most likely a hardware failure within your computer. Normally, reinstalling your system will not void your warranty, but if you are concerned about this, you can make a backup of your important data and then completely reset (without personal files) your computer (this is not the same as reinstalling your system) by referring to the following link

Reset or reinstall Windows - Microsoft Support

Disclaimer: At this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos, and more.

If the blue screen persists after a complete reset of your computer, it is almost certain that there is a hardware failure in your computer, so please contact your computer's equipment manufacturer and have them perform a complete hardware check of your computer.

Thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist

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Laptop with Various Bluescreen

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