Fatal Cache Hierarchy Error processor 5600x

Question

Fatal Cache Hierarchy Error processor 5600x

Anonymous

Hello, randomly I have reboots on my pc with this error:

Ocorreu um erro fatal de hardware.

Reportado pelo componente: Núcleo do Processador

Origem do Erro: Machine Check Exception

Tipo de Erro: Cache Hierarchy Error

ID de APIC do Processador: 6

sorry the Portuguese :)

My minidump it´s on the link

https://drive.google.com/drive/folders/1H4npLfaSpXYyDKlMHUAyCf2ubWICLAKz?usp=drive\_link

MY setup:

MB: tuf b450 plus gaming / Bios version: 4604

PSU: NOX 750W Bronze modular

CPU: AMD5600x

RAM: 2x Kingston 16gb 3200mhz

GPU: RTX3070ti

I made a RAM test, everything ok

Processor never goes under 70Cº temperature

-	System

			-	Provider	<br>	---	---	<br><br><br>				[ Name]	Microsoft-Windows-WHEA-Logger	<br>	---	---	---	---	---	<br><br><br><br>				[ Guid]	{c26c4f3c-3f66-4e99-8f8a-39405cfed220}	<br>	---	---	---	---	---

				EventID	18	<br>	---	---	---

				Version	0	<br>	---	---	---

				Level	2	<br>	---	---	---

				Task	0	<br>	---	---	---

				Opcode	0	<br>	---	---	---

				Keywords	0x8000000000000000	<br>	---	---	---

			-	TimeCreated	<br>	---	---	<br><br>				[ SystemTime]	2024-08-19T23:05:25.6528089Z	<br>	---	---	---	---	---

				EventRecordID	127111	<br>	---	---	---

			-	Correlation	<br>	---	---	<br><br>				[ ActivityID]	{13c09f27-0b2d-4157-ae62-c93f93863188}	<br>	---	---	---	---	---

			-	Execution	<br>	---	---	<br><br><br>				[ ProcessID]	4052	<br>	---	---	---	---	---	<br><br><br><br>				[ ThreadID]	4916	<br>	---	---	---	---	---

				Channel	System	<br>	---	---	---

				Computer	Razerpc	<br>	---	---	---

			-	Security	<br>	---	---	<br><br>				[ UserID]	S-1-5-19	<br>	---	---	---	---	---

-	EventData

		ErrorSource	3

		ApicId	6

		MCABank	5

		MciStat	0xbaa0000000090150

		MciAddr	0x0

		MciMisc	0xd0130fff00000000

		ErrorType	9

		TransactionType	0

		Participation	256

		RequestType	5

		MemorIO	256

		MemHierarchyLvl	0

		Timeout	256

		OperationType	256

		Channel	256

		Length	1163

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3 answers

Answer 1

thanks for your reply.

According to the information provided by the dmp file, the system encountered a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e) error. This is a common bug check, usually related to unhandled exceptions, which may be caused by drivers or system components. Below is a detailed analysis.

The module with the problem is nvlddmkm.sys, which is the NVIDIA graphics driver. This indicates that the graphics driver or related components are faulty.

According to the information you provided, nvldumdx.dll is a file related to NVIDIA graphics cards, and the error message indicates that there may be an error in the graphics driver you installed.

I suggest that you try to use GeForce Experience to download and install the latest graphics driver. You can click the link below to download this software.

Download GeForce Experience | NVIDIA

If the problem persists after installing the latest graphics driver, try to use DDU to completely uninstall the graphics driver, then reinstall the program to test whether the problem still exists. Due to forum rules, I cannot provide you with a download link for this tool, but you can search for "Nvidia DDU tools" on a search engine to find the relevant download link.

If you have tried the above methods and the problem persists, please try:

Turn off the computer and disconnect the power supply. Then press and hold the power button for about 20 seconds. This operation can discharge and reset the internal circuits of the computer,
Visit your computer manufacturer's official website to find and download the latest BIOS update
If possible, test the system without using the NVIDIA graphics card to rule out possible hardware problems with third-party components.

If you have tried the above methods and the problem persists, your computer is likely to have a hardware or some hardware failure, most likely the graphics card. If you do not understand these hardware, and you do not know how to use professional hardware detection software, your best option is to go to a computer repair shop or contact the technical support staff of the equipment manufacturer for further hardware testing. With the help of professionals, you can locate the cause of the problem more quickly.

Best regards

Brian - Microsoft Community Support Specialist

Answer 2

Anonymous

Hello.

It's open https://drive.google.com/drive/folders/1H4npLfaSpXYyDKlMHUAyCf2ubWICLAKz?usp=sharing

Thank you

0 comments

Answer 3

Hello, daniloureiro

Welcome to Microsoft Community

Thanks for your feedback. I read the information you provided.

I clicked on the link you provided, but there seems to be a problem. I can't download the DMP file. Please re-share the Onedrive network disk link that does not require permission to download. This is important for us to further analyze your issue.

I look forward to your response.

Best regards

Brian - Microsoft Community Support Specialist

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Fatal Cache Hierarchy Error processor 5600x

3 answers