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Wifi disconnects every few minutes but works fine on other devices

Anonymous
2024-09-02T12:37:36+00:00

I've had this issue for a few months now on my Lenovo idea pad gaming 3, I'm using Windows 11 and the network card is mediatek wifi 6 mt7921 wireless LAN card

The issue is as following: my laptop keeps either disconnecting from wi-fi every few minutes (first it was 5, then 10 minute intervals, longest it went on for uninterrupted was an hour) or stays connected but the internet itself doesn't work. The issue persists only when connected to the wi-fi I have at home, as I had no issues with it at uni or work. In order to have it run again I have to keep connecting it to the wi-fi every 10 minutes or so and as you can imagine it is affecting my workflow at home, as well as the calls I need to make on my PC.

Wifi works on all of my other devices as well as my family's PCs but not on mine. Also, whenever I boot it up it starts without a network connection and needs to be connected manually.

Methods I've tried:

  • reinstalling the drivers for my network card
  • cmd flushdns
  • uninstalling the network card, then scanning for hardware changes
  • changing the DNS addresses
  • simply forgetting the network
  • limited the apps that auto-start

If you need any screenshots, I'll be happy to provide those.

Windows for home | Windows 11 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-09-02T16:31:50+00:00

    hello, I'm Jayshri, Independent advisor I'll glad to help you here.

    I understand how frustrating it must be to deal with constant Wi-Fi disconnections, especially when you rely on a stable connection for work and important calls. It sounds like you've already tried several troubleshooting steps without success, so let's explore a few more potential solutions to help you get back on track.

    Open Device Manager > Network adapters > right-click your Mediatek Wi-Fi card > Properties > Power Management tab.

    Uncheck Allow the computer to turn off this device to save power > OK.

    In Device Manager, right-click your Wi-Fi adapter > Properties > Driver tab.

    Click Update Driver (or Roll Back Driver if the issue started recently).

    Log into your router’s settings and change the Wi-Fi channel to a less crowded one (e.g., channel 1, 6, or 11).

    In Device Manager, go to your Wi-Fi adapter > Properties > Advanced tab.

    Look for 802.11ax and set it to Disabled.

    Go to Settings > Network & internet > Advanced network settings > Network reset.

    Try these steps, and see if the issue improves!

    3 people found this answer helpful.
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  2. Anonymous
    2024-09-02T19:58:17+00:00

    Unfortunately, my network provider has no way to change the wifi channel and I also couldn't find a way to disable 802.11ax, as I am only provided with the option to change the value as shown on the screenshot. The drop-down menu reads "Value". I'll try resetting the network again and I'll let you know if it worked. Thank you so much for the response

    2 people found this answer helpful.
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  3. Anonymous
    2024-09-03T10:56:38+00:00

    I’m sorry the issue persists despite your efforts. Since you’ve already tried those steps, here are a few more options:

    Test with another device on the same network.

    Roll back the Wi-Fi driver in Device Manager if the problem started after an update.

    Update router firmware or test with a different router.

    Try a USB Wi-Fi adapter as a workaround.

    Contact your ISP to check for network issues.

    If none of these work, it might be a hardware issue needing professional attention.

    1 person found this answer helpful.
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  4. Anonymous
    2024-09-02T20:39:02+00:00

    Hi, unfortunately the wifi worked for about 20 minutes before it stopped working again. It didn't disconnect, but the connection wasn't there and I had to once again manually connect everything :(

    1 person found this answer helpful.
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  5. Anonymous
    2024-09-02T20:02:17+00:00

    You're welcome! I hope resetting the network resolves the issue. If you run into any more difficulties or need further assistance, feel free to reach out. Good luck, and I'll be here if you need anything else!

    1 person found this answer helpful.
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