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Printer is online but computer says its offline

Anonymous
2024-09-20T17:45:37+00:00

Hello all,

I’m having an issue with my Windows 11 HP laptop and printer (Canon MG3600). One day, the printer out of nowhere showed up as offline. I’ve restared the computer, I’ve unplugged and restarted my printer, and nothing works. The printer is online and even works with another laptop, its just that it doesn’t work with mine. Does anyone have any ideas about why this could be happening and how to fix it?

Windows for home | Windows 11 | Devices and drivers

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  1. Jonathan Deives 70,435 Reputation points Independent Advisor
    2024-09-20T18:29:43+00:00

    My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.

    Click on start menu and type Device Manager

    Click on View menu and select Show hidden devices.

    Expand the Printers section > Right click on your printer and uninstall

    Once this is done, restart the laptop and reconnect the printer.

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  2. Anonymous
    2024-09-20T18:17:54+00:00

    a Couple of things

    1)

    Win11 by default only installs critical security updates, unless you made the mistake of selecting “Get latest updates” which includes drivers.

    See your laptop/PC makers support to update both bios and ALL drivers.

    There should be a shortcut to that makers update utility on your system.

    Then set Bios to defaults & Pwr to balanced. At the end of the day shutdown, do not leave in sleep.

    Do NOT update from any other source inc Device Manager

    2)

    Did you install the full feature software/drivers from your printer maker and follow the setup prompts, then in any doc > File Print and you set the various output options.

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