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Touchpad Not working after Updating Windows 10

Anonymous
2024-09-28T01:26:05+00:00

Hi Team,

I'm facing Touchpad issues since 2022 after updating my windows10, while switching on Laptop I'm able to move cursor but after right clicking it not showing any popup, if I do left click or tried to open any file then I'm getting properties pop up of the file instead of running or open, I tried installing my HP sys driver again but still I'm facing same issues again. please guide me to resolve this issues.

thanking you.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2024-09-29T02:20:12+00:00

    Hi Welcome to Microsoft community. I understand how frustrating it can be when your touchpad isn't functioning properly, especially after a Windows update. Here are some steps you can take to troubleshoot and hopefully resolve the issue: 1. Check Touchpad Settings:

    • Go to Settings > Devices > Touchpad.
    • Make sure the touchpad is enabled. You can also check the sensitivity settings and ensure gestures are configured correctly.

    2. Update Touchpad Drivers:

    • Open Device Manager (right-click on the Start button and select it).
    • Expand the Mice and other pointing devices section.
    • Right-click on your touchpad device (it may be listed as "Synaptics," "ELAN," or similar) and select Update driver.
    • Choose Search automatically for updated driver software.

    3. Roll Back Drivers:

    • If the issue started after a specific update, you might want to roll back the driver:
      • In Device Manager, right-click on the touchpad device and select Properties.
      • Go to the Driver tab and click on Roll Back Driver if the option is available.

    4. Reinstall Touchpad Drivers:

    • Uninstall the current driver:
      • In Device Manager, right-click on the touchpad device and select Uninstall device.
      • Restart your laptop, and Windows should automatically reinstall the driver.

    5. Adjust Mouse Properties:

    • Go to Control Panel > Mouse.
    • Look for any settings related to the touchpad under the Device Settings or Touchpad tab. Make sure everything is configured correctly.

    6. Use an External Mouse:

    • If you have an external mouse available, try connecting it to see if it functions correctly. This can help determine if the issue is isolated to the touchpad.

    7. Check for Third-Party Software Conflicts:

    • Sometimes, third-party software can interfere with touchpad functionality. Disable or uninstall any recently installed software that might affect input devices. Or perform a clean boot,
    • Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.    These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.

    8. Perform a System Restore:

    • If the issue persists, consider performing a system restore to revert your laptop to a state before the problem began. Go to Control Panel > Recovery > Open System Restore.

    If you've tried all these steps and the issue remains unresolved, please let me know, and we can explore further options. Thank you for your patience, and I hope one of these solutions helps you get your touchpad working again! Best regardsDerrick Qian | Microsoft Community Support Specialist

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