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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Source
IGCC
Summary
Stopped responding and was closed
Date
2024-09-12 16:02
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.5536.0_x64__8j3eq9eme6ctt\IGCC.exe
Problem signature
Problem Event Name: MoAppHang
Package Full Name: AppUp.IntelGraphicsExperience_1.100.5536.0_x64__8j3eq9eme6ctt
Application Name: praid:App
Application Version: 1.100.5536.0
Application Timestamp: 666b0764
Hang Signature: baf3
Hang Type: 2097152
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: baf3f81cd10eb45e67bfbb1ada9eb5f7
Additional Hang Signature 2: d57a
Additional Hang Signature 3: d57ad4a1d7a0fd67264c2375b85ca183
Additional Hang Signature 4: baf3
Additional Hang Signature 5: baf3f81cd10eb45e67bfbb1ada9eb5f7
Additional Hang Signature 6: d57a
Additional Hang Signature 7: d57ad4a1d7a0fd67264c2375b85ca183
Extra information about the problem
Bucket ID: 08b5a69abd142c9419a587e93c288169 (1848032657911873897)
Source
Windows
Summary
Hardware error
Date
2024-09-12 16:02
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 1a1
Parameter 1: ffffc9017d513080
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19045
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 1033
Hello again.
I'm sorry, I don't understand what's going on with my computer, like nothing, I was at the computer yesterday, but it didn't do anything, nothing appeared, today I looked through the program and I encountered computer problems again, I wanted you to help me find out what the problem is with my computer.
I managed, I think, but I'm just curious, why did the problem appear and nothing happened to her computer?
Thanks for the help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you for that screenshot, you have only AMD graphics on your system
Open the Settings App, then go to Apps - Installed Apps.
Scroll down the list of installed apps, can you find the Intel Graphics Command Center listed in there?
If you find that app listed there, uninstall it.
Hello,
Please, it looks like a fairy tale.
Right click your Start Button and open Device Manager, then expand the Display Adapters section, please provide a screenshot of that window
Hello,
I didn't understand that I don't have any intel graphics, why do I need them on other devices?
I'd rather leave it, I'm afraid to do it on a new computer.
Sorry, once again for the disturbance.
Hi, I am Dave, I will help you with this.
That error trace just indicates a problem occurred in the Intel Graphics Command Center app.
The best option is to completely uninstall that app, restart the PC, then go to the Microsoft Store to donwload and install the latest version of that app.
If that does not resolve the problem, go to the support page for the PC on the manufacturers website, to donwload and re-install (not update) the version of Intel HD graphics drivers they provide.
