Hi Ryan,
My name is Estrella, and I'm an Independent Advisor. I'm sorry to hear that you're having this trouble. I'll be more than happy to help.
If you're using Windows 10, you'll continue receiving security updates from Microsoft until October 2025, keeping your system protected from potential threats. However, after that date, your computer will stop receiving security updates, increasing its vulnerability to viruses and other risks. To maintain security, you may need to consider upgrading to a system that supports Windows 11. Thank you.