This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
How show on the picture I can't install the window installer packages. I have a Samsung Galaxy Book 2 model sm-w737y and when I try to install some windows install package come up an error: "This installation package is not supported by this processor type. Contact your product vendor". I have tried just this two packages on the picture, the WindowsPCHealthCheckSetup and the game pokemon tgc live but I think I have this problem with any windows install package since both are differently
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
The problem is the ARM processor, the software developers must create a version of their software that runs on an ARM processor in Windows, the app may work on Android and iOS if the software developer has created a version of their app that works on those operating systems.
Oh so that’s the problem thank you!! With that processor I will not able to install even other app then😢. It’s not possible to bypass that stuff right? Because the problem is just with windows, that app works on android and ios with the same processor
Thank you for the screenshot, you have an ARM processor on your laptop, that is not a normal 64bit processor, and if software developers do not produce a version of their software that works on an ARM processor, you cannot install their software.
With regards to the Windows 11 upgrade, currently Windows 11 for ARM is in Beta, it is not publicly released yet, but when it is, you will be able to upgrade to Windows 11.
thank you, I have updated the post since I noticied that the picture didn't show
Hi, I am Dave, I will help you with this.
I need some more information about your hardware and Windows 10 installation, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.
