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The full event log:
The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\Video5
20275a60 20277210 20272980 2027276c 2025298a 20273206 00000000 00000000
The message resource is present but the message was not found in the message table
Im currently using a laptop Acer Nitro 5.
I've been actively trying to find a solution but didn't find anything.
If you have a solution or need any specific crash log or anything please help! :(
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If this problem has existed in both Windows 10 and 11, and you cannot find a version of the Nvidia drivers that is stable on your system, if all your other drivers and BIOS are fully up to date, that may indicate a hardware problem with the Nvidia chip, it would be best to have that tested, there is no other problem indicated on your system.
yes i have tried to revert to the version when i bought the laptop, it also crashed, i also tried to use window 10, and do all the steps, and still didnt work
Thank you for that information, after using DDU, did you try installing a few older versions of the driver to try to find a version that is stable on your system?
ok i will list all of things i have tried :
problems i occured, black screen and gpu driver restart while gaming, while benchmark (heaven benchmark)
Hi, I am Dave, I will help you with this.
Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the Nvidia website to download and install a slightly older version of the Nvidia device driver.
A slightly older version of that driver is more stable than the latest version.
