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Audio Glitch Issues After Drivers Update - Seek Advice - ASUS ROG Strix G17 with Windows 11 Home

Anonymous
2024-03-17T22:10:52+00:00

Hello Community!

I'm reaching out for some help as I experience a frustration with a persistent problem with my ASUS ROG Strix G17 (G713PV-HX050) powered by with Windows 11 Home, (spec: AMD Ryzen 9 7845HX, RTX 4060, 64GB RAM, dual 512GB SSDs, 144Hz)

I bought it brand new and after some time Windows has updated and replaced my original AMD drivers which is a commonly found issue caused by Windows trying to update them with a not compatible driver version that more than often cause serious issue with sound. I initially lost sound, 
then after restoring it even after two attempts of clean re-installation of the correct drivers, I've been experiencing erratic audio glitches.
I use my laptop only for audio work as it is my profession, including recording with external devices like the XONE 96 mixer or Focusrite Scarlett 2i2 3rd gen. Unfortunately, these glitches manifest as brief, random distortions in sound, which are not only audible but also visible in waveform displays.

piotr_sky_0-1710542417279.png

These glitches occur unpredictably—sometimes frequently, other times less so. This was never an issue before the Windows update. Considering the laptop's premium nature, such problems are quite disappointing. I've tested various external recording devices and speakers, and it's clear that the issue lies with the laptop, presumably with the drivers.

Has anyone encountered similar problems or could offer any insights on how to resolve these audio glitches? Any advice on troubleshooting or driver configurations that might stabilize the audio performance would be greatly appreciated.

Thank you in advance for your support and suggestions.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-09-13T06:30:40+00:00

    I spec'd out and purchased a rog strix g17 a month ago - same Ableton issue. do a google search for asus rog strix usb audio issue and a gang of resulst come up, unfortunately w/out a fix. smh

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  2. Anonymous
    2024-06-03T23:54:36+00:00

    Same laptop(asusg713pv) as you and same problems with ableton.... Brother!!!!

    Driving me insane.

    Can't record anything.random cracks and glitches.

    I've tried so many things.

    Windows reinstall and upgrade to pro and upgrade ableton to 12..

    Disabled everything except audio drivers. Process lasso controlling everything.

    Deleted asus products and nvidia,

    Brought them back .

    Blocked things In the registry.

    Thought about ditching windows and getting a mac.

    It's so frustrating I just want to record music like I always have.

    My old Windows 10 pc desktop worked like a charm. This laptop been nothing but trouble since about September of Last year.

    Sorry for the rant but its 2023(purchased laptop) man. This laptop on paper destroys my old desktop.

    But software just ruined it.

    I'm still looking for a fix .

    If I don't find one soon.

    Either getting a mac or getting Aeros singular sound and recording audio directly to my mixpre6ii.

    1 person found this answer helpful.
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  3. Anonymous
    2024-06-04T20:19:35+00:00

    Hello, I have the same laptop, same issue…. Driving me crazy already ! Please if anybody found a solution just reply to us. Thanks.

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  4. Anonymous
    2024-05-02T15:50:42+00:00

    I'm having the same issue with my Alienware R1. Let me know if you find a fix please.

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  5. Anonymous
    2024-03-17T22:39:35+00:00

    By default, win 11 update auto updates only critical win updates, and nothing else unless you have made the mistake of selecting the "Get latest updates" option, and if you have turn it off. (It includes drivers)

    You obtain both Bios & Drivers updates from the PC Maker, there should be a shortcut on your system to that makers update utility, and no other source.

    Then set Bios to Defaults & Pwr to balanced.

    At the end of the day shutdown, do NOT leave in sleep

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