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Random BSOD and restarts on my Laptop | Legion 5 ARH05H

Anonymous
2024-09-12T18:00:41+00:00

Hello!

My Legion 5 ARH05H has been having a reboot issue for around one year, it started as something very sporadic, didn't pay much attention to it since it would do it in moments when I wasn't doing anything. But with time it started getting worse, I'd say at the beginning the most common BSOD I got was due to irql_not_less_or_equal. I don't have the dumps of that time, but the reason for the problem would be random never the same program or application.

Fast forward to a couple of months ago, and the problem got bad, the Laptop would have a period of time in which it would restart at least 5 times in the span of 10 minutes, and then it would go normal for a while (it could be half a day or two days, no pattern here). Most of the restarts would be BSOD with irql_not_less_or_equal, kmode_exception_not_handled, and service_exception, again, no pattern, no obvious reason, sometimes the dump system wouldn't even be able to generate one. I did memory tests, and all of them passed, but I decided to buy new memory either way since it's been more than three years with very heavy use. I installed new RAM sticks and doubled the memory to 32 GB, and also changed the Windows SSD to a new one (worth noting that I didn't clone Windows, I did a fresh installation). Performance improved, I could also say that the restarts diminished for a while, but after a couple of weeks, it is still doing the restarts in a similar manner.

I would say that the most common BSOD currently is kmode_exception_not_handled. My last guess is that the laptop is having weird power issues and I have to just live with it, but I wanted to share this just in case someone has any idea of what could be happening. Just to finish, there is no noticeable pattern on the errors, just the fact that the laptop will choose a small amount of time to do many restarts and it would be fine for a long while.

Also, at some point, with the old memory, I updated the BIOS and disabled this VM function which name I don't remember, but it was for memory isolation for VM; and also disabled secure boot. After that the restarts diminished A LOT but just for a while, maybe 2 or 3 weeks. This was before the memory change.

I will attach the last dump I could get, it says there is memory corruption but all the principal memory is new and it's been freshly installed, the only old memory is my secondary SATA SSD which only has games in it, could that be having issues?

Bugcheck: https://docs.google.com/document/d/1tD5UhzxS4KfqsxfbLLVzKDb82up0V83-IvPkI4tDuzc/edit?usp=sharing

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-09-19T15:21:17+00:00

    Hello, Jonathan José Ortega Lobo

    Welcome to the Microsoft Community.

    Hello, thank you for your feedback here on your issue, and I'm sorry to hear about the ongoing issues with your Legion 5 ARH05H. This sounds very frustrating, especially considering the random nature of BSODs and reboots.

    First of all, thank you for providing some detailed information, I'm going to go ahead and provide you with some general steps to improve the issue that you can refer to first, and if there are actions you've already tried, then you can skip them for now:

    1. Driver updates:

    Make sure that all your drivers, especially for chipsets, graphics and networking, are up to date. Sometimes outdated or corrupt drivers can cause a blue screen of death.

    1. BIOS Updates:

    You mentioned updating the BIOS before, but it may be worth checking if there is a newer version available. bios updates can sometimes resolve hardware compatibility issues.

    1. Thermal management:

    Overheating can lead to random reboots and BSODs. make sure the laptop's cooling system is working properly. Cleaning the fans and applying new thermal paste to the CPU and GPU may help.

    1. Hardware diagnostics:

    Since you've replaced the RAM and SSD, consider running hardware diagnostics on other components such as the motherboard and power supply.Lenovo's built-in diagnostics or third-party tools may be useful.

    1. Safe Mode:

    Try running the laptop in Safe Mode to see if the problem persists. If not, the problem may be related to a software or driver conflict. You can refer to the thread below to enter safe mode: Windows startup settings - Microsoft Support

    1. External Devices:

    Disconnect all external devices (USB drives, peripherals) to see if they may be causing the problem.

    1. Auxiliary SSD: You mentioned that you also have an old auxiliary ssd, and while less likely, your auxiliary SATA SSD could be causing issues. Try temporarily disconnecting to see if the BSOD stops.

    Also, I have noticed that you have shared the blue screen logs but due to community restrictions I am unable to open them directly through this link, you can refer to the thread below by way of the onedrive link shared here and I will check and analyze them for you and provide you with further suggestions.How to post crash dumps after Blue Screen of Death in Microsoft - Microsoft Community

    Best regards

    Bobhe | Microsoft Community Support Specialist

    Hey, bob!

    So, I already tried most of the things you mentioned without much change. I actually managed to improve the situation though, I haven't had any restarts for a few days, and I was able to trigger them a few minutes ago, this is my conclusion:

    The problem is with power options, the problem disappeared by removing any kind of sleep/turn on display automation, all my power options are set to Never, and I also turned off fast startup. Today I turned on fast startup and I had three restarts in just a few minutes.

    This is very problematic, a laptop is supposed to do all these things, is part of its mobile nature, I don't get why I should be having memory issues when I have some normal power options active.

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  2. Anonymous
    2024-09-13T04:35:54+00:00

    Hello, Jonathan José Ortega Lobo

    Welcome to the Microsoft Community.

    Hello, thank you for your feedback here on your issue, and I'm sorry to hear about the ongoing issues with your Legion 5 ARH05H. This sounds very frustrating, especially considering the random nature of BSODs and reboots.

    First of all, thank you for providing some detailed information, I'm going to go ahead and provide you with some general steps to improve the issue that you can refer to first, and if there are actions you've already tried, then you can skip them for now:

    1. Driver updates:

    Make sure that all your drivers, especially for chipsets, graphics and networking, are up to date. Sometimes outdated or corrupt drivers can cause a blue screen of death.

    1. BIOS Updates:

    You mentioned updating the BIOS before, but it may be worth checking if there is a newer version available. bios updates can sometimes resolve hardware compatibility issues.

    1. Thermal management:

    Overheating can lead to random reboots and BSODs. make sure the laptop's cooling system is working properly. Cleaning the fans and applying new thermal paste to the CPU and GPU may help.

    1. Hardware diagnostics:

    Since you've replaced the RAM and SSD, consider running hardware diagnostics on other components such as the motherboard and power supply.Lenovo's built-in diagnostics or third-party tools may be useful.

    1. Safe Mode:

    Try running the laptop in Safe Mode to see if the problem persists. If not, the problem may be related to a software or driver conflict. You can refer to the thread below to enter safe mode: Windows startup settings - Microsoft Support

    1. External Devices:

    Disconnect all external devices (USB drives, peripherals) to see if they may be causing the problem.

    1. Auxiliary SSD: You mentioned that you also have an old auxiliary ssd, and while less likely, your auxiliary SATA SSD could be causing issues. Try temporarily disconnecting to see if the BSOD stops.

    Also, I have noticed that you have shared the blue screen logs but due to community restrictions I am unable to open them directly through this link, you can refer to the thread below by way of the onedrive link shared here and I will check and analyze them for you and provide you with further suggestions.How to post crash dumps after Blue Screen of Death in Microsoft - Microsoft Community

    Best regards

    Bobhe | Microsoft Community Support Specialist

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