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Bluetooth Not Working - Can't Find In Device Manager - Windows 11

Anonymous
2024-09-07T11:39:42+00:00

my bluetooth driver stopped working and i could not turn it on/off because of this following the instructions in this site i uninstalled the driver in device manager and restart my hp elitebook 840 g6 device but the driver was gone even in the device manager section i mark show hidden devices but nothing, and then i download the driver in intel driver site ,installed the driver back and restart my pc but still not working , please help

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-09-08T03:38:16+00:00

    i even reseteted my windows , if may be there is a command to start my bluetooth radio driver/ enumerator

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  2. Reza-Ameri 45,811 Reputation points Volunteer Moderator
    2024-09-07T15:00:28+00:00

    Try download the driver from the HP support website and run Windows Update and install all updates.

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  3. EmilyS726 227.6K Reputation points Independent Advisor
    2024-09-08T03:55:21+00:00

    Thank you.

    Can you download and install:

    Chipset driver: https://ftp.hp.com/pub/softpaq/sp151501-152000/...

    BIOS: https://ftp.hp.com/pub/softpaq/sp152501-153000/...

    See if that helps.

    Also just want to make sure, Is this the bluetooth driver you installed? https://www.intel.com/content/www/us/en/downloa...

    Some HP models have a bluetooth switch in BIOS. You might also want to boot into BIOS to see if it might get switched off. This is very HP and model specific, so unfortunately I wouldn't be able to tell you if yours has it and where it is. Go through all menu pages in BIOS and see if you might find it.

    Another thing to try is to do a cold boot. Turn the computer off, remove power cord. Hold down the power button for at least 30 seconds, then plug the power cord back and turn the computer back on, see if this helps.

    If it still doesn't help, I am afraid this is likely a hardware issue instead, can be due to a bad pin, or power supply issue to the card itself, etc. You will need HP support in this case. There's no simple command to start the bluetooth driver.

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  4. Anonymous
    2024-09-08T03:39:55+00:00

    i did all that , i also reseted my windows, reinstalled and updated all the drivers

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  5. EmilyS726 227.6K Reputation points Independent Advisor
    2024-09-07T15:38:46+00:00

    Hello, this is Emily.

    Is your Wifi working during this time?

    Can you share with me two screenshots please?

    1. Go to Device Manager > Network Adapters, I would like to see what's listed.
    2. Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.

    Thanks!

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