Thank you for updating me with that information. Please try the following methods below.
**Perform a Clean Boot
Determine whether a background program or a software conflict is causing the issue.
Press Windows key+R to open Run then type: msconfig
Press Enter
Select System Configuration > go to the Services tab.
(Important) Select and make sure to put a check mark on "Hide all Microsoft services"
Click Disable all.
Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.
Please check the support article at the link below for more details.
https://support.microsoft.com/en-us/topic/how-t...
If the issue persists, please try performing an In-place Upgrade. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.
https://answers.microsoft.com/en-us/windows/for...
Few things to check on the PC
**Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
**Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade
Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.
Kind regards,
John DeV
Independent Advisor