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Windows update Problem

Anonymous
2024-09-16T19:26:05+00:00

Hello
When I open updates section in settings on windows 11. It says "something went wrong try to reopen settings later."

I tried all fthe available online like sfc/scnanow, Dism etc. and also services fix(windows update,Update Orchestrator Service etc).
but nothing worked .

I also noticed that when i open properties for update orchestrator service there service name is written "UsoSvc_bkp"
and also there no other update orchestrator service and also
Windows update service name is wuauserv_bkp not just wuauserv which it should be and same for update orchestrator service

I tried to reset the pc as well but whenever i tried with both cloud download and local download it will do everything right but when it will restart it gives error There was some error when reseting.

pls help someone

My pc specs :-

Hp pavillion 15
cpu - Amd ryzen 5600h
gpu- Nvidia Gtx 1650

Note:- This started yesterday on 15 September

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2024-09-17T07:50:03+00:00

Hi，ABHISHEK JAIN6

Thank you for your reply, it is true that by resetting your computer should now be back to normal and you can stop worrying about other malware, thank you for your feedback.

Also if it's convenient for you to rate my service, please feel free to click yes or no, this will help other users in the community to quickly locate this thread for some advice.

Thanks again for your patience in reading and for your cooperation!

Best regards

Bobhe | Microsoft Community Support Specialist

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Ramesh 176.8K Reputation points Volunteer Moderator
2024-09-17T07:40:26+00:00

Resetting the PC should have removed the miners.

Thanks for the update.

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  1. Anonymous
    2024-09-17T07:39:44+00:00

    Thank You for your time Bob.H - MSFT and Ramesh Srinivasan

    I Just solved the issue by just reseting the pc thorugh Advance startup.

    Now Everything is working fine.

    Now Do you guys think if there was any malware, it is gone after Reseting or Should I take some other steps.

    Thank You Again

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  2. Ramesh 176.8K Reputation points Volunteer Moderator
    2024-09-17T07:19:53+00:00

    In addition:

    Your system is infected by a coin miner.

    Please run the Farbar Scanner and share your logs to inspect the Defender-related services and check for malware.

    1. Download Farbar Recovery Scan Tool 64-bit (FRST64.exe)

    https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

    Note: If Microsoft Edge or Chrome mislabels the Farbar Scanner executable as PUA/malware, choose to keep it by tapping … in the bottom bar, choosing Keep, and then choosing Keep anyway in the dialog that appears. See this screenshot: https://learn.microsoft.com/en-us/deployedge/media/microsoft-edge-security-download-interruptions/dowload-was-blocked.png

    1. If the OS language is non-English, rename FRST64.exe to FRST64English.exe.
    2. Run the program. Don't check or uncheck any options. Click "Scan".
    3. Zip the two logs, FRST.txt and Addition.txt, upload them to your OneDrive and share the link here.

    How-To: Share OneDrive files and folders - Microsoft Support

    https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    OneDrive sharing options - screenshot

    https://imgur.com/a/vZyxpY9

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  3. Anonymous
    2024-09-17T07:08:16+00:00

    Hello, ABHISHEK JAIN6

    Welcome to the Microsoft Community.

    Hello, thank you for your feedback on your issue here, it sounds like you are experiencing a complex issue where the Windows Update service is misnamed and not resetting properly.

    First of all thank you for sharing the information, it seems like you've already performed some troubleshooting steps and since the basic troubleshooting methods didn't work, you can try the following more in-depth methods:

    1. Check for malware: Run a full system scan with your antivirus software to make sure there is no malware causing these issues.
    2. Manual service registration:

    Open a command prompt as an administrator and re-register the Windows Update service using the following command:

    sc config wuauserv start= auto

    sc config UsoSvc start= auto

    sc start wuauserv

    sc start UsoSvc

    1. Edit registry settings: Use registry editor (regedit) to navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv. CurrentControlSet\Services\UsoSvc to make sure the service name is correct.

    Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Support to view the article.

    1. Perform an in-place upgrade: If the problem persists, consider performing an in-place upgrade using Windows installation media. This can repair corrupted system files without affecting your files and applications.

    Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

    How to run In-place upgrade in Windows 11 - Microsoft Community 

    You can try it out by referring to the steps above, and after that, give some feedback and I will further support you.

    Best regards

    Bobhe | Microsoft Community Support Specialist

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