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Laptop with windows 11 crashes when i plug my Razer Seiren Mini USB Microphone

Anonymous
2024-09-06T22:17:26+00:00

Hi, so i recently bought a Razer Seiren Mini microphone, but when i plug it to my laptop, it crashes every time. I kinda think that it is because of a incompatible driver, because sometimes it shows a blue screen "DPC WATCHDOG". But I don't know how can i fix it. Please help me.
This is the Debug Analysis.

****************************************************************************** * * * Bugcheck Analysis * * * *******************************************************************************

DPC_WATCHDOG_VIOLATION (133) The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. Arguments: Arg1: 0000000000000001, The system cumulatively spent an extended period of time at DISPATCH_LEVEL or above. Arg2: 0000000000001e00, The watchdog period (in ticks). Arg3: fffff8077651c340, cast to nt!DPC_WATCHDOG_GLOBAL_TRIAGE_BLOCK, which contains additional information regarding the cumulative timeout Arg4: 0000000000000000

Debugging Details:

************************************************************************* *** *** *** *** *** Either you specified an unqualified symbol, or your debugger *** *** doesn't have full symbol information. Unqualified symbol *** *** resolution is turned off by default. Please either specify a *** *** fully qualified symbol module!symbolname, or enable resolution *** *** of unqualified symbols by typing ".symopt- 100". Note that *** *** enabling unqualified symbol resolution with network symbol *** *** server shares in the symbol path may cause the debugger to *** *** appear to hang for long periods of time when an incorrect *** *** symbol name is typed or the network symbol server is down. *** *** *** *** For some commands to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: TickPeriods *** *** *** *************************************************************************

KEY_VALUES_STRING: 1

Key  : Analysis.CPU.mSec
Value: 1577

Key  : Analysis.Elapsed.mSec
Value: 4541

Key  : Analysis.IO.Other.Mb
Value: 0

Key  : Analysis.IO.Read.Mb
Value: 0

Key  : Analysis.IO.Write.Mb
Value: 0

Key  : Analysis.Init.CPU.mSec
Value: 374

Key  : Analysis.Init.Elapsed.mSec
Value: 11316

Key  : Analysis.Memory.CommitPeak.Mb
Value: 89

Key  : Bugcheck.Code.LegacyAPI
Value: 0x133

Key  : Bugcheck.Code.TargetModel
Value: 0x133

Key  : Failure.Bucket
Value: 0x133\_ISR\_nt!KeAccumulateTicks

Key  : Failure.Hash
Value: {65350307-c3b9-f4b5-8829-4d27e9ff9b06}

Key  : WER.OS.Branch
Value: ni\_release

Key  : WER.OS.Version
Value: 10.0.22621.1

BUGCHECK_CODE: 133

BUGCHECK_P1: 1

BUGCHECK_P2: 1e00

BUGCHECK_P3: fffff8077651c340

BUGCHECK_P4: 0

FILE_IN_CAB: 090724-13812-01.dmp

FAULTING_THREAD: ffffe7072feb3040

DPC_TIMEOUT_TYPE: DPC_QUEUE_EXECUTION_TIMEOUT_EXCEEDED

TRAP_FRAME: fffffc01724a9e80 -- (.trap 0xfffffc01724a9e80) Unable to read trap frame at fffffc01`724a9e80 Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffff90805d7f7c88 fffff80775a2f549 : 0000000000000133 0000000000000001 0000000000001e00 fffff8077651c340 : nt!KeBugCheckEx ffff90805d7f7c90 fffff80775a2edb1 : 0000006adc69b86c ffff90805d8a2180 0000000000003d7b 0000000000000000 : nt!KeAccumulateTicks+0x239 ffff90805d7f7cf0 fffff80775a2ce41 : 0000000000000000 0000000000000000 ffff90805d8a2180 0000000000000000 : nt!KiUpdateRunTime+0xd1 ffff90805d7f7ea0 fffff80775a2c86a : fffff8077645ff88 0000000000000001 0000000000000001 0000000000000002 : nt!KeClockInterruptNotify+0xc1 ffff90805d7f7f40 fffff80775ab76bc : 0000000092aefba2 ffffe7072ff2b380 ffffe7072ff2b430 0000000000000000 : nt!HalpTimerClockInterrupt+0x10a ffff90805d7f7f70 fffff80775c17eba : fffffc01724a9f00 ffffe7072ff2b380 ffffe7073feeed38 0000000000000000 : nt!KiCallInterruptServiceRoutine+0x9c ffff90805d7f7fb0 fffff80775c18787 : ffffe7073feeed50 fffff80775a30860 0000000000000000 fffff80775ac792a : nt!KiInterruptSubDispatchNoLockNoEtw+0xfa fffffc01724a9e80 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiInterruptDispatchNoLockNoEtw+0x37

SYMBOL_NAME: nt!KeAccumulateTicks+239

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

IMAGE_VERSION: 10.0.22621.4036

STACK_COMMAND: .process /r /p 0xffffe7072fed3040; .thread 0xffffe7072feb3040 ; kb

BUCKET_ID_FUNC_OFFSET: 239

FAILURE_BUCKET_ID: 0x133_ISR_nt!KeAccumulateTicks

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {65350307-c3b9-f4b5-8829-4d27e9ff9b06}

Followup: MachineOwner

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-09-07T09:57:01+00:00

    I did everything that you said, but the problem still remains.

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  2. Lester Bernard Reyes 82,005 Reputation points Independent Advisor
    2024-09-07T03:44:39+00:00

    Hi Angelo, thank you for patiently waiting, as per checking and analyzing the event logs, the PC is having a conflict with usbaudio2, in this case, I suggest rolling back the audio driver first, then updating the BIOS before using the Razer Seiren Mini USB Microphone, kindly follow the steps below:

    -Press the Windows key + X

    -Go to Device Manager

    -Expand the Sound, video and game controller

    -Look for Realtek (R) Audio or High Definition audio

    -Right-click and click "Update Driver"

    -Look for "Browse my computer for driver"

    -Click "Let me pick drivers available drivers on my computer"

    -Choose an old driver or other name of driver then select it and hit next until it installs.

    Note: If the issue persists, I suggest downloading the latest BIOS and Audio update from your manufacturer's website.

    If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

    Kindly follow the steps from this link:

    https://answers.microsoft.com/en-us/windows/for...

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  3. Anonymous
    2024-09-07T03:25:06+00:00

    I hope you can get back to me on this. I am desperate on fixing this.

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  4. Anonymous
    2024-09-07T01:58:53+00:00

    Hello, thanks for responding. Here's the link for my recent dmp file: https://www.mediafire.com/file/dizsq9vtmdt0dsq/090724-18937-01.dmp/file

    Here 's the system logs: https://www.mediafire.com/file/2npitp3eey1dlte/System\_Logs.evtx/file

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  5. Lester Bernard Reyes 82,005 Reputation points Independent Advisor
    2024-09-07T00:50:14+00:00

    Hi Angelo, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, I usually reply between 10:00 pm & 6:00 am EST(UTC -5) Monday to Sunday.

    I understand the issue you have, there is nothing to worry I am here to help, as per checking and analyzing the DMP logs you have provided, it is only displaying a general error on the PC, can you upload all the DMP files so that we can further check it? kindly follow the steps below:

    Press Windows key + E (To open File Explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

    Note: Can you also check the System logs on the PC so that we can further examine what is the root cause of the issue?

    To do this kindly follow the steps from this link:

    https://www.yourwindowsguide.com/2017/12/how-to...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Then please upload it by following the steps from the link.

    Let me know how it goes and I hope that helps.

    Bernard

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