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What is a trojan spyware virus?

Anonymous
2024-09-10T02:13:42+00:00

My windows 11 came up with a notfi saying your computer has caught a trojan spyware virus please call this number and do not shut down your computer what do i do?

Windows for home | Windows 11 | Family and online safety

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. EmilyS726 227.5K Reputation points Independent Advisor
    2024-09-10T11:58:13+00:00

    Yes, it is totally safe. Glad you didn't call the number.

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  1. EmilyS726 227.5K Reputation points Independent Advisor
    2024-09-10T02:44:50+00:00

    Hello, this is Emily.

    Can you please hold down Ctrl+Alt+Del, then launch Task Manager, and then end all browser items there to close it. That page is definitely scam, but as long as you didn't call the number and engage in any of the requested activities, your computer is not hacked. It is just a pop up page that can have some audio effect (sometimes) and display in full screen mode, so it appears the computer is locked.

    Scammers use various methods to trigger these pop-ups. Pop-ups are a form of online advertising. They are often integrated into websites or applications through ad services. Many websites use third-party advertising services to display ads. Sometimes, these ad services might inadvertently allow scam ads to be displayed. This does not mean the website itself is malicious, but it indicates a lack of stringent ad vetting.

    You can read more about this type of support scam here: https://support.microsoft.com/en-us/windows/pro...

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  1. Anonymous
    2024-09-10T08:01:19+00:00

    what if i didnt close it by holding down ctrl+alt+del and just exited the tab does that still work?

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  2. Anonymous
    2024-09-10T07:49:24+00:00

    thank you so much Emily,

    i didnt press the on it , i didnt call the number i just exited the tab is that okay? so is my computer safe?

    thank you

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