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What's wrong with my computer? How can I diagnose ?

Anonymous
2024-09-20T07:38:57+00:00

My computer has problems like games it runs in pixel, such as Fortnite, it runs in pixels' and the fps a horrible , even discords game activity , and after a few seconds or a few minutes i get a blue screen, and when I turn on my computer it shows me a black screen and I have to force restart again and again to get a normal login interface , and also my night light doesnt work, and I don't have a sleep button. I know nothing about the technical side of computer, hope someone has answers.

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 871.8K Reputation points Independent Advisor
    2024-09-22T07:06:47+00:00

    Those symptoms would also be caused by the graphics drivers.

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  1. DaveM121 871.8K Reputation points Independent Advisor
    2024-09-21T06:16:03+00:00

    Your minidump file indicates that it is the device driver on your AMD graphics that is causing the system to crash

    Completely remove the current graphics driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the AMD graphics driver.

    A slightly older version of that driver is more stable than the latest version.

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  1. Anonymous
    2024-09-21T11:52:05+00:00

    Yoo it works thanks man finally, I have another question tho, before this when it was still broken, why when I reset my pc, it temporary go back to being normal and I was able to play games for like 1 hour before it crashes and went back to being no sleep button, horrible fps in games and stuff.

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  2. Anonymous
    2024-09-21T02:58:37+00:00

    I don't know why I can't zip it but
    112023-14328-01.dmp
    072424-11468-01.dmp
    112323-14406-01.dmp

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  3. DaveM121 871.8K Reputation points Independent Advisor
    2024-09-20T08:10:15+00:00

    Hi, I am Dave, I will help you with this.

    Your description of the all problems indicate there is a problem with the graphics drivers on your system.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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