Share via

BSOD/Game crashes

Anonymous
2024-09-25T05:43:37+00:00

I'm experiencing crashes playing various games that seem to manifest differently. One game I had a bluescreen with this error log:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003d (0xfffff804623419c8, 0xfffff804623411e0, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\092424-14687-01.dmp. Report Id: 032ddbd2-5b60-47a8-8343-8692374c768b.

minidump here: https://file.io/H7X30XChbHet

I also commonly see exception code 0xc0000005. For this game the game crashes but the game itself recognizes to send a crash report. Example from event viewer:

Faulting application name: ck3.exe, version: 1.0.0.0, time stamp: 0x662fbc9e

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000083b55f7558

Faulting process id: 0x0x55E0

Faulting application start time: 0x0x1DB0E1B6773122D

Faulting application path: D:\games\steamapps\common\Crusader Kings III\binaries\ck3.exe

Faulting module path: unknown

Report Id: ad12c96f-9e3a-47ae-9563-fecd96482af6

Faulting package full name: 

Faulting package-relative application ID: 

exception dump:

Application: Crusader Kings III

Version: 1.13.0.1

Date/Time: 2024-09-24 21:19:54

Unhandled Exception C0000005 (EXCEPTION_ACCESS_VIOLATION) at address 0x00007FF7E0D165F0

Stack Trace:

1 ck3.exe (function-name not available) (+ 0)

2 ck3.exe (function-name not available) (+ 0)

3 ck3.exe (function-name not available) (+ 0)

4 ck3.exe (function-name not available) (+ 0)

5 ck3.exe (function-name not available) (+ 0)

6 ck3.exe (function-name not available) (+ 0)

7 KERNEL32.DLL BaseThreadInitThunk (+ 29)

8 ntdll.dll RtlUserThreadStart (+ 40)

9 ntdll.dll RtlUserThreadStart (+ 40)

Note that the contents of the exception dumping can vary. sometimes it doesn't refer to ntdll.dll

ex:

Application: Crusader Kings III

Version: 1.12.5

Date/Time: 2024-09-23 22:55:53

Unhandled Exception C0000005 (EXCEPTION_ACCESS_VIOLATION) at address 0x0000000000000005

Stack Trace:

1 (function-name not available) (+ 0)

2 (function-name not available) (+ 0)

3 (function-name not available) (+ 0)

4 (function-name not available) (+ 0)

5 (function-name not available) (+ 0)

6 (function-name not available) (+ 0)

7 (function-name not available) (+ 0)

8 (function-name not available) (+ 0)

9 (function-name not available) (+ 0)

10 (function-name not available) (+ 0)

11 (function-name not available) (+ 0)

12 (function-name not available) (+ 0)

13 (function-name not available) (+ 0)

14 (function-name not available) (+ 0)

15 (function-name not available) (+ 0)

16 (function-name not available) (+ 0)

I've tried reinstalling graphics drivers and reinstalling multiple games. Next thing I will probably try is updating my bios. Can anybody help me diagnose this issue? Feels like some memory access issue.

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

3 answers

Sort by: Most helpful
  1. Jonathan Deives 72,975 Reputation points Independent Advisor
    2024-09-26T02:22:26+00:00

    The minidump indicates that the cause of the BSOD was "MpKslDrv.sys" which is related to Microsoft Malware Protection.

    Click on the start menu and type Windows Update

    Check if there are any pending updates.

    If you have any 3rd party antivirus, uninstall it temporarily and see if the problem persists.


    Click on the start menu and type cmd, run as administrator.

    Copy and paste this command:

    dism.exe /online /cleanup-image /restorehealth

    Then, type copy this command and hit enter:

    sfc /scannow

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-09-26T02:00:55+00:00

    Minidump was linked above but can also be found here

    Was this answer helpful?

    0 comments No comments
  3. Jonathan Deives 72,975 Reputation points Independent Advisor
    2024-09-25T06:14:05+00:00

    My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today..

    See if your computer is creating minidump files.

    To find these files, this is the path "C:\Windows\Minidump".

    First copy and paste all the minidump files you have to your desktop and store them in a ZIP file. Then upload the ZIP file to the cloud on a website like OneDrive, Google Drive or Dropbox.

    Choose to share or right click and get the share link.

    Please post the link to the ZIP file here so it can be reviewed.

    Was this answer helpful?

    0 comments No comments