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Cannot get delete PUA:Win32/Slimware and PUA:Win32/Presenoker

Anonymous
2024-09-03T11:21:59+00:00

Hello everyone, I have been trying since yesterday to get rid of PUA:Win32/Slimware and PUA:Win32/Presenoker and nothing seem to be working
Updates are all up to date, I only done a quick scan but it is usually enough to clear it after start action button is pressed but not this time around...
Now i have no idea what to do. Thanks

Windows for home | Windows 10 | Security and privacy

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DaveM121 885K Reputation points Independent Advisor
2024-09-03T13:35:34+00:00

Yes, that is correct, if you have now cleared out both the Quarantine and Service folders, please perform an offline scan and then check if the malware list in Defender is clear.

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DaveM121 885K Reputation points Independent Advisor
2024-09-03T13:19:11+00:00

Yes, everything.

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DaveM121 885K Reputation points Independent Advisor
2024-09-03T13:17:48+00:00

Yes, that is correct, everything in the Quarantine folder.

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DaveM121 885K Reputation points Independent Advisor
2024-09-03T13:15:51+00:00

Select everything in the Quarantine folder and press Delete, that will delete any files that can be deleted in that folder, ignore any files that cannot be deleted.

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DaveM121 885K Reputation points Independent Advisor
2024-09-03T12:51:41+00:00

Rest assured booting your PC into Safe Mode does not affect your files, settings or installed software.

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DaveM121 885K Reputation points Independent Advisor
2024-09-03T12:32:47+00:00

Here are the steps to start your PC in Safe Mode so you can empty those folders.

Click the power button on your Start menu.

Press the Shift Key and click Restart

Your PC will boot into the Windows Recovery Environment

Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 5 to enter Safe Mode

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DaveM121 885K Reputation points Independent Advisor
2024-09-03T11:54:48+00:00

Hi, I am Dave, I will help you with this.

1

Start Windows in Safe Mode.

Open File Explorer, then on the View menu at the top, temporarily turn on 'Hidden Items'.

Navigate to this folder: C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service

Delete the contents of that Service folder.

Navigate to this folder:

C:\ProgramData\Microsoft\Windows Defender\Quarantine

Delete the contents of that Quarantine folder.

Close File Explorer.

2

Restart Windows in normal mode.

Open Defender and select the option to perform an offline scan, your PC will restart to perform that scan.

Then check if that malware list in Defender is clear.

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  1. Anonymous
    2024-09-03T12:28:49+00:00

    Hi

    I don't know how to start a computer in safe mode

    I have sinced tried option 2 and they are still there.

    thanks

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