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In my Hp victus laptop a problem occured in webcam (camera )all the sites and chrome are showing it has two camera devices and in pc it shows only one camera that is HP WIde vision camera .

Anonymous
2024-09-19T18:21:13+00:00

In my Hp victus laptop a problem occured in webcam (camera )all the sites and chrome are showing it has two camera devices and in pc it shows only one camera that is HP WIde vision camera .
In device manager only one camera device is shown and one driver is installed but when performing webcam test it detect two camera
1.Hp Enhanced Camera
2.Hp wide vision hd camera
I have to give test on hiring platform for placement process in company I have to give test on {HIRE PRo}platform but it does not proceed from the compatiblity page where you have to select only one camera to resume test .I have to uninstall one camera so that i can give test and proceed but the other HP ENHANCED camera is not showing anywhere in the device .
This is the main problem ihave disabled the driver also hp wide vision but it not work as it starts to work but image does not shows on the screen.
How to delete the camera it does not shows in DEVICE MANAGER. I also contacted hp customer support but they does not find the main issue

When i perform any webcam detection test it shows two camera on device but it is actually one camera only.

pLEASE REPLY ASAP IT IS VERY IMPORTANT TO RESOLVE I HAVE TO GIVE EXAM AND I CAN'T HAVE ACCESS TILL MY ISSUE IS RESOLVED.
Why this Enhanced camera is showing i don't know it is not present i device manager also.

i will attach the images of failures and one camera and device manager

Device name ADITYA-SINGH

Processor 12th Gen Intel(R) Core(TM) i5-12450H 2.00 GHz

Installed RAM 8.00 GB (7.68 GB usable)

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 11 Home Single Language

Version 23H2

Installed on ‎07-‎05-‎2022

OS build 22631.4169

Experience Windows Feature Experience Pack 1000.22700.1034.0

Victus by HP Gaming Laptop 15-fa0xxx

![](https://learn-attachment.microsoft.com/api/attachments/1d3339b1-bc75-4567-b358-2e654763110b?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/db84bd56-cd1a-4a7c-a3d0-2f907758ea5a?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">![](https://learn-attachment.microsoft.com/api/attachments/db84bd56-cd1a-4a7c-a3d0-2f907758ea5a?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/76fd41b6-6dbc-4659-9193-46c00c52a1d4?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">![](https://learn-attachment.microsoft.com/api/attachments/76fd41b6-6dbc-4659-9193-46c00c52a1d4?platform=QnA

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-09-25T15:13:00+00:00

    Method 1: Open MyHP and click on the video control (Optimize Conferencing and Streaming). This will redirect you to the Microsoft Store to install the required application. Once installed, simply uninstall it. After it is uninstalled, you will notice that the HP Enhanced Camera has also been removed.

    Method 2: Open Settings and search for Camera Privacy Settings. Then, turn off MyHP's access to the camera, as MyHP provides the function for the HP Enhanced Camera.

    I hope this works! Thank you!

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  2. Ivan B 114.5K Reputation points Independent Advisor
    2024-09-20T20:01:05+00:00

    Hi ,

    You must have the MyHP program, look for the Video Control option and there you can disable the Enhaced Camera.

    Hope this helps.

    If you find the answer helpful, please mark it as an answer.

    Independent Advisor - Community

    Thanks

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  3. Anonymous
    2024-09-20T15:18:54+00:00

    After disabling the webcam it detected a webcam on webcam testing sites.

    that low quality webcam is there
    And in the camera nothing shows picture will blank if you capture and camera app does not open

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  4. Anonymous
    2024-09-19T19:00:13+00:00

    You are using a third party tool which is unlikely to function correctly on a branded Laptop

    I hope you are not also using any 'speed up my pc' type of apps.

    Your HP has only the singal camera

    Win11 by default only installs critical security updates, unless you made the mistake of selecting “Get latest updates” which includes drivers.

    See your laptop/PC makers support to update both bios and ALL drivers.

    There should be a shortcut to that makers update utility on your system.

    Then set Bios to defaults & Pwr to balanced. At the end of the day shutdown, do not leave in sleep.

    Do NOT update from any other source inc Device Manager

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  5. Ivan B 114.5K Reputation points Independent Advisor
    2024-09-19T18:58:59+00:00

    Hi ,

    I am Ivan, I will help you with this.

    Did you check if only one camera or two appear in the settings tab?

    Open Settings on Windows 11.

    Click on Bluetooth & devices.

    Click the Cameras tab.

    Under the “Connected cameras” section, select the camera.

    Windows 11 Camera settings

    Click the Disable button.

    Disable webcam on Windows 11

    Click the Yes button.

    Independent Advisor - Community

    Thanks

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