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"Something went wrong, please try again" when I try to log in

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Anonymous
2024-09-29T08:46:19+00:00

hey Piyush here, i hereby wanna request you to take on my problem which i am facing from several months. I am stuck with my account and unable to login it anywhere else and now not even in my laptop. All the services from the account are inaccessible and saying to log in, but the main problem is i am unable to login, it always shows "Something Went Wrong, please try again later" and this is a constant error. I have tried recovering the mail and in the end it asks me to change the login password and as soon as i do that and it redirects me to the login page the same error starts. i am trying to contact the support from very long but for even replying you i need a account which i don't have. It was my main account and i am currently using an alt to contact you please its a kind request help me out with my problem

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Gunasekar N 65,985 Reputation points Independent Advisor
    2024-09-29T10:33:56+00:00

    Hello Piyush_Modi,

    Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

    Have you successfully recovered your Microsoft account? Can you sign in to your Microsoft account online without any issues?

    https://account.microsoft.com/

    If you can sign in to your account online but are encountering a "Something went wrong, please try again" error on your Windows PC, you can try booting your device in the recovery environment to repair Windows.

    1. On the Windows sign-in screen, press and hold the Shift key while you select Power > Restart​​​​​​​.

    1. Upon reboot, select Troubleshoot > Advanced options > Select System Restore.

    If this option is not available for you, try the Startup Repair method or Boot your PC in safe mode.

    If all the above method fails, you can try resetting your PC.

    On the Recovery environment screen, select Reset this PC >

    Keep my files (if you want to keep your files) OR

    Remove everything - (to completely wipe your computer and start from fresh).

    Select either any one of the options and select Local re-installation.

    I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

    Best regards,

    Gunasekar N

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  2. Gunasekar N 65,985 Reputation points Independent Advisor
    2024-09-29T13:03:06+00:00

    Piyush_Modi,

    Yes, I have provided the steps for Windows 11 only. If the Shift + Power > Restart key does not boot to the recovery environment page, try the following steps.

    1. Hold down the power button for 10 seconds to turn off your device.
    2. Press the power button again to turn on your device.
    3. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
    4. Press the power button again to turn on your device.
    5. When Windows restarts, hold down the power button for 10 seconds to turn off your device.
    6. Press the power button again to turn on your device.
    7. Allow your device to restart into Automatic Repair, and select Advanced options to enter winRE.

    On the recovery environment screen, select Advanced options > Troubleshoot > Reset this PC > Keep my files > Local Re-install.

    This method will re-install the operating system without affecting your Personal files.

    I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

    Best regards,

    Gunasekar N

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  3. Anonymous
    2024-09-29T12:58:00+00:00

    can you assist me a bit more and the steps you are showing is really for windows 11 as i am unable to do any of them. Though i am more scared of losing my data which is important so please tell me a better way and tell me steps for the windows 11

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