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Cannot sign in to Microsoft Solitaire collection since update

Anonymous
2024-09-13T10:50:40+00:00

Ever since Windows update September, I cannot sign into Microsoft Solitaire. Furthermore, while the little sign-in icon is spinning around, I can only close Solitaire with Task Manager.

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Darhyl Amizola 40,650 Reputation points Independent Advisor
    2024-09-13T11:39:53+00:00

    Hey Louis!

    Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on Microsoft Solitaire.

    Just a gentle reminder that we are only Microsoft users here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

    Kindly perform the following workarounds according to Independent Advisor Nilay Bhattacharjee: https://answers.microsoft.com/en-us/xbox/forum/...

    "check it by clicking on Start > Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Store Apps.

    Method 1:

    • Press Windows key + R and this will open up the run box
    • Type in services.msc and press Enter or hit OK
    • Look for the following services

    Xbox Live Auth Manager

    Xbox Live Game Save

    Xbox Live Networking Service

    • Right click on each of them and click on Properties and set the Startup type to Automatic and Start each service if it is stopped
    • Restart your PC afterwards and then check and try again

    Method 2:

    *If you are logged into the game, you might/will be prompted to login again if the app will successfully launch/open.

    • Click on Start
    • Click on Settings
    • Click on Apps
    • Under Apps & features and look for Microsoft Solitaire Collection and click on it
    • Click on Advance options and try to reset the app first by clicking on Reset and see how it goes
    • In the event that reset did not help, try to uninstall the app by clicking on Uninstall and reinstall it from the Microsoft Store afterwards and see if that helps out. "

    if the issue persists, I highly recommend you reach out directly to Microsoft Casual Games Support as they have the tools and resources to investigate your issue properly on their end. Please submit your ticket through the link below: https://microsoftcasualgames.zendesk.com/hc/en-...

    Thank you for your kindness and understanding! Please let me know if you need anything else.

    Best regards,

    Darhyl

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  2. Anonymous
    2024-09-21T04:15:05+00:00

    Daryl: I did not know of the update. When it stopped working, I uninstalled. the program. Now I can't download Solitaire Collection.. What can I do; The World Wonders.

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