Videos are not playing on certain websites

Hi,

Firstly, Update Video Drivers-

1. Open Device Manager → Expand "Display adapters" → Right-click your GPU and select "Update driver."
2. Also, ensure your system's chipset and audio drivers are updated from the manufacturer’s website.

Please make sure that all your browsers are up to date. If the issue persists in one specific browser, resetting its default settings might help. In Chrome or Edge, type chrome://settings/reset or edge://settings/reset in the address bar and select "Restore settings to their original defaults."

In both Chrome and Edge, hardware acceleration can cause issues with video playback.

• Chrome: Go to Settings → System → Toggle off "Use hardware acceleration when available."
• Edge: Go to Settings → System and Performance → Toggle off "Use hardware acceleration when available."

Also, Some videos may require specific codecs that might have been removed or corrupted after a Windows update.

Go to the Microsoft Store and search for "HEVC Video Extensions" or other relevant codec packages and install them.

I hope this helps. Please let me know if you have any other queries.

Have a good day

Thank you for the update!

I would recommend you try the following steps and see if that helps

1. Run the System Maintenance Troubleshooter

Press Windows key + R to open the Run dialog box.

Type msdt.exe -id MaintenanceDiagnostic, and press Enter.

Follow the prompts to run the troubleshooter, which can help fix common system issues.

2. Use the System File Checker tool to repair missing or corrupted system files

https://support.microsoft.com/topic/use-the-sys...

3. Perform the clean boot option

Press the Windows key + R to open the Run dialog.

Type "msconfig" and press Enter.

In the System Configuration window, go to the "Services" tab.

Check the box that says "Hide all Microsoft services."

Click on "Disable all" to disable all non-Microsoft services.

Go to the "Startup" tab and click "Open Task Manager."

In the Task Manager, disable all startup programs.

Close the Task Manager and click "OK" in the System Configuration window.

Source: https://support.microsoft.com/topic/how-to-perf...

Restart your computer and see if the error persists.

If you have any further questions or need additional assistance, feel free to let me know. I'm here to help!

Regards,

Nals

Which specific websites are you having trouble with? -- https://learn.dataanalystduo.com/web/

2. Are you receiving any error messages when you try to play the videos? -- No error ..THe Video is loading for while but not playing in the website.
3. Do you have any third-party antivirus software installed? If so, please try temporarily disabling it to see if that resolves the issue. Have K7 security installed ..Truned off and tried still the same.
4. Have you tested different network connections, such as switching between Wi-Fi and Ethernet, to see if that affects the video playback? ,Yees i did try other connections,nothing works for me.

hi,

Tried all the above solution still doesnt work.

Kindly help.

Hello, and thanks for reaching out! I'm Nals, and I'll be happy to assist you today.

To assist you more effectively, could you please provide some additional details?

1. Which specific websites are you having trouble with?
2. Are you receiving any error messages when you try to play the videos?
3. Do you have any third-party antivirus software installed? If so, please try temporarily disabling it to see if that resolves the issue.
4. Have you tested different network connections, such as switching between Wi-Fi and Ethernet, to see if that affects the video playback?

In the meantime, I recommend updating your graphics driver and see if that helps

Press Windows + X and select Device Manager.

Expand Display adapters.

Right-click on your graphics card and choose Update driver.

If you have any additional questions or need further assistance, please don’t hesitate to reach out. I'm here to help!

Best regards,

Nals