Unexpected kernel mode for windows 11

Thank you for the reply, sure.

Could you first let me know if Steam games are on another drive like D?

Thanks a lot for this... however, I need some help to accomplish it.. Ie Which folders, where are they etc step by step, I'm a noob when it comes to doing this kind of thing :) can you help me with that ?

Hi Karl,

As expected randgrid.sys is causing the crash which is related to COD.

Via the link below, does this solution apply?

https://steamcommunity.com/app/1938090/discussi...

Hello all, hopefully this can help some of you out.

So recently I added an SSD to my build for my games exclusively. After setting up the SSD I moved over a few Steam games from old HDD to SSD using Steams in program file mover. I tried launching CoD MW3 and it would say playing for a few seconds then back to "Play" option. I tried looking for crash logs or anything that would lead me to why, watched multiple "fix" videos, but nothing. I tried starting the game while watching my task manager to see if CoD.exe was evening opening. I realized that the bootstrapper.exe would open and that was all. So I go into my game files and there is a bootstrapper crash log, cool, so I open the log and see that it says ??\C:\Program Files (x86)\Steam\steamapps\common\Call of Duty HQ\randgrid.sys (3) . Funny I thought because the C: drive is the old hardrive that I MOVED the game from. For whatever reason it was still trying to open a single file from that HDD. I deleted that file from the COD folder on the SSD, verified integrity of files and obviously it redownloaded that file. Still wouldn't launch and the crash log said the same. It was trying to open that one file from the old game location.

-- Solution: this may be funny to some, or a quick fix, or maybe not even the correct fix, but it works. I simply recreated that exact folder in that exact location to the old HDD, copy and pasted the randgrid.sys file on the SSD that was failing to open on the SSD, and moved it back to the old HDD game location. MW3 launched right up.

Why it is trying to read that one file from the old location of the game? I have no clue.

So I have the whole COD installed on my SSD and the one file on my HDD.

Disclaimer:

The link included is a non-Microsoft website that would provide accurate and safe information. Watch out for ads on the site that are frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they sometimes do more harm than good.

Thanks for the help, see link, hope it works and everything is included as you asked for :)

Dump

Hi Karl,

I'm Sumit, here to answer your query at the Microsoft Community.

Truly sorry about your experience with Windows 11. Let us try to find the root cause.

We need log files(called dump files) that tell us what lead to crash.

Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

To share files here, please see:

How to share diagnostic files/logs on Microsoft community

https://answers.microsoft.com/en-us/feedback/fo...