Share via

Can't factory reset, update or repair my computer.

Anonymous
2024-09-05T03:11:46+00:00

Hi for a bit now i've had an issue with updating past 1909 I have tried using sfc /scannow which just says "Windows Resource Protection could not start the repair service.". Ive tried to start a clean start up and installing on a usb also didnt work ive tried a factory reset but it wont let me I have tried removing the software distribution and renaming it and have also tried removing an xmp folder which doesnt work. At this point im at a loss on how to fixed this issue and dont know how to move foward please help !

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Ramesh Srinivasan 82,130 Reputation points Independent Advisor
2024-09-05T17:19:40+00:00

Please run the SFCFix package as follows.

Note: SFCFix is a third-party tool written by a Microsoft MVP to fix the component store.

  1. Download SFCFix.exe (by niemiro of Sysnative forums) and save this to your Desktop.

https://www.sysnative.com/forums/downloads/sfcfix/

  1. Download the file, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.

https://1drv.ms/u/s!AjVYLGw0OBWU2nbrTdm4Me63LpO...

  1. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip. Drag the file SFCFix.zip onto the file SFCFix.exe and release it. [See illustration image: https://imgur.com/a/7i4Y8g8]
  2. When you see the prompt "Will you allow SFCFix to communicate with Sysnative servers?", type "n" for no. Press Enter to continue.
  3. SFCFix will now process the script. It will take some time to complete. Upload the output file SFCFix.txt to your OneDrive.

Restart Windows and see if you can now update Windows or run SFC /Scannow.

Was this answer helpful?

1 person found this answer helpful.
0 comments

5 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-09-05T15:13:15+00:00

    ssudiag.txt is this the file you're asking for?

    Was this answer helpful?

    0 comments
  2. Ramesh Srinivasan 82,130 Reputation points Independent Advisor
    2024-09-05T14:58:21+00:00

    Looks like the Windows Modules Installer or the servicing components are corrupt.

    Please run my SSUDiag VBScript and upload the output file %temp%\ssudiag.txt.

    https://gist.githubusercontent.com/winhelponlin...

    • *Right-click and choose "Save link as" in your browser.* Save it as "ssudiag.vbs" (instead of "SSUDiag.vbs.txt").

    (via: GitHub)

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-09-05T14:11:33+00:00

    Here you go CBS.log

    Was this answer helpful?

    0 comments
  4. Ramesh Srinivasan 82,130 Reputation points Independent Advisor
    2024-09-05T03:42:40+00:00

    Hi Rain, This is Ramesh.

    Please upload your CBS logs to OneDrive and share the link here.

    c:\windows\logs\cbs\ <= Zip and upload all files in this folder.

    (How-To: Share OneDrive files and folders - Microsoft Support)

    https://support.microsoft.com/en-us/office/shar...

    :: OneDrive sharing options - screenshot ::

    [https://imgur.com/a/vZyxpY9](https://imgur.com/a/vZyxpY9)

    Was this answer helpful?

    0 comments