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How do I select the external camera for Windows Hello?

Anonymous
2024-06-12T15:30:05+00:00

I have an HP laptop that runs Windows 11. Most of the time, it is connected to a large screen HP monitor that has an integrated camera and the laptop itself running with the lid closed. I have had Windows Hello set up to use the monitor camera for my sign in. But last week, I had to unplug my laptop from the monitor to take it with me on a trip. Ever since I got back and plugged my laptop back into the monitor, it is no longer using the monitor camera for Windows Hello. How do I tell it to please use monitor camera instead of making me open the laptop back up to use that camera?

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-06-12T19:50:45+00:00

    I successfully as far as Accounts>Sign-in Options.

    I click the down arrow to the right of Facial recognition (Windows Hello). The options I have are "Improve recognition" and "Remove". There are no options to choose which camera to use for Windows Hello. I tried the "Improve recognition" option, and all it did was retake my picture, there was no option to specify which camera to use.

    50+ people found this answer helpful.
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  2. Anonymous
    2025-02-07T01:34:12+00:00

    The webcam camera option is not available in dropdown - nothing is

    10 people found this answer helpful.
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  3. Anonymous
    2024-09-26T10:47:42+00:00

    You have to enable ESS Enhanced Sign-In Security in your BIOS/UEFI. After enabling BIOS/UEFI, the toggle switch to enable the use of a external camera is available in account Sign-In Settings on Windows. Be aware it loses your biometric data. You have to set up facial recognition again.

    9 people found this answer helpful.
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  4. Anonymous
    2025-03-10T08:41:25+00:00

    The webcam camera option is not available in dropdown - nothing is

    I have the same problem, dropdown menu is locked.

    6 people found this answer helpful.
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  5. Anonymous
    2024-06-12T19:31:49+00:00

    Hello

    I am here to help you.

    1.	Open Settings:

•	Click on the Start button, then click on the Settings (gear icon) to open the Settings app.

2.	Go to Accounts:

•	In the Settings app, click on “Accounts.”

3.	Navigate to Sign-in Options:

•	In the left sidebar, select “Sign-in options.”

4.	Windows Hello Face:

•	Scroll down until you find the “Windows Hello Face” section.

•	Click on “Set up” or “Manage” under Windows Hello Face.

5.	Choose Camera:

•	You should see an option to choose which camera to use for Windows Hello.

•	If your external monitor camera is detected, it should appear in the dropdown list.

•	Select the monitor camera from the list.

6.	Set Up Windows Hello:

•	Follow the prompts to set up Windows Hello using the selected camera.

•	This may involve scanning your face and setting up a PIN for backup authentication.

7.	Test Windows Hello:

•	Once set up, you can test Windows Hello by locking your computer and then unlocking it using facial recognition.

    4 people found this answer helpful.
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