My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.
Try going to the manufacturer's website and looking for the
model of your system, download and install the latest network driver.
If you are using a 3rd antivirus, temporarily uninstall it and see if the problem persists.
Run these network commands;
Click on the start menu and type cmd
Right click and run as administrator
Copy, paste and enter each one, one at a time.
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
Also check if you have storage space for the game, in some cases you need a little more space as it is downloaded and then unzipped.