my quick assist is stuck on error 1002. How do I reset this?

I did the same, and it still isn't working. It was resolved after uninstalling the update KB5044273. I cannot uninstall it for all users; we need a solution.

Hi Ludmila Gomes

Welcome to Microsoft Community.

Based on your description, I understand that your quick assistant is stuck on error 1002, and I understand very well how you feel!

I will give you some options and hopefully solve your problem successfully! However, the first reply may not be able to solve your problem due to the lack of information and the fact that the problem requires different aspects of troubleshooting, so please understand and provide more information (pictures would be great!) in your reply. Thank you very much!

Option 1: Your description mentions that you have tried reinstalling Edge, but the problem persists.

Please try the solution provided by Microsoft's official website, the link is: Troubleshoot problems installing and running Quick Assist - Microsoft Support

Please note: Both methods in that link should be performed to ensure that Microsoft Edge is properly installed and up-to-date before installing Microsoft Edge WebView2.

Both 1 and 2 in the article should be executed.

Option 2: Quick Assistant Error 1002 In some cases it may be due to network problems.

1. let's start by completely resetting the system from the command line.

Click “Windows Logo Key” to open the search bar -> Type “cmd” in the search bar and open it with administrator privileges -> Please enter the following commands

ipconfig /release 

ipconfig /renew 

ipconfig /flushdns 

ipconfig /registerdns 

netsh int ip reset 

netsh winsock reset 

netsh winhttp reset proxy

2. After the reset is complete, assuming it is still not working, let's try a different network environment.

For example, cell phone hotspot, public network, etc.

3. If we try other network environments and have the same problem, we need to consider from the VPN perspective.

Assuming that your computer has VPN enabled, please temporarily turn off and disable all VPN services.

Assuming you don't have VPN enabled, you can try to enable VPN and then use the network of different regions through proxy to see if you can use QuickAssistant normally.

4. Assuming that the problem still exists after the above network problems are solved, we need to consider whether it is possible that the third-party anti-virus software blocks the problem, which is very likely to happen.

For example, Kaspersky and other third-party anti-virus software will prevent us from using the QuickAssistant function.

At this point, we need to make sure that the third-party antivirus software is cleanly uninstalled. It must be a clean uninstallation, otherwise after the uninstallation is completed by ordinary uninstallation methods, there may be files and registry residues that cause the problem to still exist.

Option 3: We try to repair the system completely, at least to make sure that it is not the possibility of system corruption that is causing the problem.

1. Start by scanning and repairing the system from the command line. DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /RestoreHealth SFC /Scannow

Please note: The above command needs to be repeated 5-6 times to ensure the integrity of the scan!

2. Please try non-destructive repair.

The steps are as follows

(1) First download the Media Creation Tool for Windows 10 via the following link. (Media Creation Tool)

The link is: Download Windows 10

Once the download is complete open it and select the ISO file.

(2) After downloading the ISO file, double click to open and run “setup.exe”.

(3) Under the “Install Windows 10” page, select “Change how the installer downloads updates”.

(4) Under the “Get Updates, Drivers, and Optional Features” screen, select “Not Now”.

(5) Follow the instructions to continue.

Please note: If prompted for a key, the downloaded ISO image file does not match the current system version.

(6) Under the Select what to keep screen, make sure you select “Keep personal files and applications” so that the contents of your computer will not be affected or lost.

(7) Start the non-destructive repair.

Option 4: Change Internet Options settings.

Click “WIN key” to open the search bar -> type “Internet Options” and open it with administrator privileges -> select “Advanced” in the upper tab.

Check “Do not save encrypted pages to disk”, “Use SSL 1.0”, “Use SSL 1.1”, “Use SSL 1.2”, “Use SSL 1.3”.

Option 5: Try to modify DNS to improve the resolution speed of Microsoft servers.

Click “WIN” key to open the search bar -> Type “Control Panel” and open it -> Under “Large icons”, select “Network and Sharing Center” -> Select “Change adapter settings” on the left sidebar -> Double-click to open the network adapter you are using -> “Properties” -> ”IPv4”

Set the preferred DNS server to “4.2.2.1” and the alternate DNS server to “4.2.2.2”.

I sincerely hope that the above solution will solve your problem. Please feel free to contact me if you have any problems or still can't solve them. (Photos related to the question would be great!).

I look forward to hearing back from you. 

Best Regards

Arthur Sheng | Microsoft Community Support Specialist

You're my hero thankyou