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Plantronics (Poly/HP) Voyager UC headsetnot working with Windows 11 PC

Anonymous
2024-08-30T22:08:11+00:00

My Plantronics (Poly/HP) Voyager UC headset has ceased working with all applications on my Windows 11 PC except for Teams.

It is connecting and actually showing that sound is coming through in Settings but nothing is actually playing.

When I Remove the headphones as a Bluetooth device and re-sync them sometimes they play for less than 2 minutes and then cut out (sometimes they do not play any sound).

I can join a Teams meeting and hear the sound from other apps (i.e. Chrome) but it's low quality.

It was working 3-4 days ago and no changes were made to Settings by me.

Please advise and thanks.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-10-25T10:10:49+00:00

    OK, so, after losing WAY too many hours that I'll never get back... I have my headset working again. What 'fixed' the (at least my) issue. Re-installing the Realtek Audio Drivers from the Dell d/l site. WHY did that fix it?? WHO KNOWS -- but I hope this maybe helps someone else. *^%(*^% Dell.

    7 people found this answer helpful.
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  2. Anonymous
    2025-01-13T21:23:28+00:00

    does the plantronics hub need an update if you went from Msoft 10 to Msoft 11? my plantronics earpiece will not send or receive audio

    2 people found this answer helpful.
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  3. Anonymous
    2024-10-25T08:43:37+00:00

    Hello Aaron,

    I have a Poly 4310 UC headset that has also ceased working or being recognized by Teams or Windows 11 System > Sound in the last week. I have now wasted hours trying to fix this to NO avail. I have been trying to use this headset - which works fine with my Android phone and other computers (including a Surface Laptop 5) via Bluetooth. In this case, I am trying to get this working on my (brand new) Dell Precision 5490 - all drivers are up to date. Initially, the headset did work intermittently, but started to only be recognized as a Bluetooth LE device :

    As you can see, I can 'connect' to the headset, but it does NOT appear in any of the Windows Audio/Sound settings :

    What I have discovered (hint in the above) is that if I use my BT700 USB dongle -- the headset works fine! What doesn't work is trying to use the exact same headset directly via Bluetooth.

    Digging into this further, I've discovered that the BT700 USB dongle has a very recent driver :

    ...whereas the Poly 4310 UC driver is somewhat ancient :

    I have NO idea if this ancient driver or Windows picking this up as a "LE" and not a 'named' Poly device is the issue, but I can tell you this is SUPER frustrating! As I said, this headset seems to work just fine on my phone and other devices.

    2 people found this answer helpful.
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  4. Anonymous
    2024-10-21T09:33:39+00:00

    Hi Aaron,

    I work for a large insurance company with over two thousand users. We are experiencing many users having audio issues. We have tried removing/installing the realtek audio driver / Intel bluetooth driver and we have tried making sure the headset driver is all up to date on the plantronics client platform, we have tried types of headset ( same error ), all drivers including such as bios, microsoft, and dell are all up to date.

    We had seen various forums where they blame it on microsoft teams or windows 11 OS.

    Is their any known fixes on this audio issue when using headsets in teams.

    1 person found this answer helpful.
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  5. Anonymous
    2024-08-31T08:03:52+00:00

    Hello, JSal_200

    Welcome to the Microsoft community.

    Thank you for your feedback. Since only Teams is working properly, it may be some driver or compatibility issue. Here are some troubleshooting options.

    1. Update your Windows system to the latest version, or if you are already on the latest version, try uninstalling the update. Open Settings, windows update, update history.
    2. Check and update the driver of Plantronics headset, go to your device official website to update the audio and bluetooth driver.
    3. Open Control Panel, Hardware and Sound, find your headset, make sure it is set as default playback device. If it is already the default playback device, press Win+X to open Device Manager, find your headphone brand +handsfree, right click to disable it.

    If the above steps don't work, try testing the headset on another device (e.g. cell phone) to rule out hardware issues. If the problem persists, you can try contacting Plantronics/Poly/HP customer support for further assistance.

    I look forward to your feedback, which will help me pinpoint your issue.

    Best wish

    Aaron| Microsoft Community Support Specialist

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